Stubbe-Unibet Posted January 16, 2019 Share Posted January 16, 2019 Hey guys. As some of you have previously reported, it sometimes happens that you get a grey screen when attempting to log in to the poker client. We're investigating this, but we've not got a lot of cases that we can actually look into, as I believe people will generally just close the client and attempt to login again.If you do happen to experience this issue, it would be a big help, if you could post in this thread and let us know at approximately what time you experienced it. 3 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Karmasuper Posted January 16, 2019 Share Posted January 16, 2019 Hello,2 hours ago from both computers can not login,now somehow from one computer login ,but from another site is not available... Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted January 16, 2019 Author Share Posted January 16, 2019 @Karmasuper, thanks for reporting this. Can you send me your username by PM? I don't yet have access to view your usernumber on here. Should get access tomorrow, so will have a look then in any case. Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted January 31, 2019 Author Share Posted January 31, 2019 Anyone had this one recently? All we need is the date and time of when it happened. Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Silver1 Posted February 1, 2019 Share Posted February 1, 2019 @Stubbe-Unibet I think I ran into this yeasterday between13:30 - 14:00 or if it was the day before yesterday. It happens here and there, you are not presented with the login prompt and just see a gray screen. A rester of the poker client does the job. But yes, it is a bug so would be nice if it were fixed. Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted February 1, 2019 Author Share Posted February 1, 2019 @Silver1, thanks for letting me know. Just to be sure: did you see it after or before the login screen showed and you clicked login? Next time it happens, it'd be great if you could take note of the exact time, as that helps a lot when going through the logs. Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Silver1 Posted February 1, 2019 Share Posted February 1, 2019 @Stubbe-Unibetit appears for me before, and have done several times. Yes, will let you know next time. Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted February 4, 2019 Author Share Posted February 4, 2019 No one with the below screen today? I've had it 3 times today, so thinking I can't be the only one? :) Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
MoreTBC Posted February 4, 2019 Share Posted February 4, 2019 You should probably update to 2.26.0 ;) 1 Have you read my blog HERE... It's long isn't it :) Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted February 4, 2019 Author Share Posted February 4, 2019 @MoreTBC, haha, thought to myself there's probably an 80 % chance MoreTBC will comment on that :D I'm on the latest version but haven't taken a screenshot of it ;) 1 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
MoreTBC Posted February 4, 2019 Share Posted February 4, 2019 I've tried opening and closing it 10 times or so and can't get it to grey screen if that's more constructive. Does it tie into the main site login at all and would having a language picked (and thus using a localised website for login, .co.uk for example) make any difference? Have you read my blog HERE... It's long isn't it :) Link to comment Share on other sites More sharing options...
TTABKATA Posted February 4, 2019 Share Posted February 4, 2019 @Stubbe-Unibet i see white (grey) logon screen today but after restart windows everything was ok 1 Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted February 4, 2019 Author Share Posted February 4, 2019 @TTABKATA, thanks for letting me know. I'll need the time it happened, in order to forward it to the developers. A screenshot (if you don't see the same grey screen as above) is also needed. Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
TTABKATA Posted February 4, 2019 Share Posted February 4, 2019 OK @Stubbe-Unibet, next time when happen will provide all necessary information 2 Link to comment Share on other sites More sharing options...
TTABKATA Posted February 6, 2019 Share Posted February 6, 2019 Hello @Stubbe-Unibet today at 17:06 EET i see white screen and again after restart no problem :wonder: not a big deal 2 Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted February 6, 2019 Author Share Posted February 6, 2019 @TTABKATA thanks for letting me know! Did it happen when you opened the client or after you entered your details and clicked log in? Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
TTABKATA Posted February 6, 2019 Share Posted February 6, 2019 When open the client (start the app) Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted February 6, 2019 Author Share Posted February 6, 2019 Alright, that's an issue I haven't seen before. Any chance you can send your log files to contact@unibetcommunity.com Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
TTABKATA Posted February 6, 2019 Share Posted February 6, 2019 @Stubbe-Unibet check e-mail Link to comment Share on other sites More sharing options...
Silver1 Posted February 18, 2019 Share Posted February 18, 2019 @Stubbe-Unibetgot this screen twice in a row this morning when I logged in. The screen appeared around 6:45.PM me if you want further info. Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted February 18, 2019 Author Share Posted February 18, 2019 @Silver1, thanks for letting me know! 2 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
chanser30 Posted May 20, 2019 Share Posted May 20, 2019 Hi, I haven’t played for a long time, the client has updated, I have entered the lobby, when I re-enter, an empty lobby with a white background appears. How can I fix the problem? Thank. Link to comment Share on other sites More sharing options...
chanser30 Posted May 20, 2019 Share Posted May 20, 2019 https://gyazo.com/e1a0c2e71e2241d12425912e2e643803 Link to comment Share on other sites More sharing options...
XY Posted May 20, 2019 Share Posted May 20, 2019 @chanser30 wrote: Hi, I haven’t played for a long time, the client has updated, I have entered the lobby, when I re-enter, an empty lobby with a white background appears. How can I fix the problem? Thank. Hi @chanser30 ,tomorrow we will have a new update that will,perhaps,end this kind of behaviour. :atisfied:You can find more here:https://www.unibetcommunity.com/t5/General-Poker/Release-notes-2-30-and-server-downtime/m-p/243386#M40464 Link to comment Share on other sites More sharing options...
chanser30 Posted May 21, 2019 Share Posted May 21, 2019 Updated client again error.https://gyazo.com/792587abbe55f6802b86c47f4a94128e Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now