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Cash out trouble


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Hello. Did place a small bet on under 7.5 games in the last set between Agut and McDonald. The problem was that this bet was open during the whole set. But after the set was finished And my bet was winning it says that i cashout 1 kr. I havent click on cashout for that. The customer service says that Maybe it had happend while i had my mobile in my pocket. This is so weird, cant belive that i didnt Get this winning. I wouldnt cashout 1kr When i could win over 50kr. And in the picture u Can see that it says that the bet was open right before the set was finished. Hope u Can help me with this



kind regard


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