DevilFish Posted April 24, 2020 Share Posted April 24, 2020 Hi,Got disconnect while playing Sit&Gos friday the 17th17/04/2020 02:58:55 1200825435 PokerSit&Go -10€ Table(sg492b64)17/04/2020 02:58:57 1200825440 PokerSit&Go -10€ Table(sg492b65)17/04/2020 02:58:28 1200825308 PokerSit&Go -10€ Table(sg492b66) 17/04/2020 02:58:14 1200825195 PokerSit&Go -10€ Table(sg492b67)17/04/2020 02:58:21 1200825264 PokerSit&Go -10€ Table(sg492b6817/04/2020 02:58:26 1200825300 PokerSit&Go -10€ Table(sg492b6a)Can you proceed at the refund... Link to comment Share on other sites More sharing options...
Andy-Relax Posted April 24, 2020 Share Posted April 24, 2020 Hi @NUF444,You've been credited bonus points to cover everything from the 15th. Poker Janitor Link to comment Share on other sites More sharing options...
Andy-Relax Posted April 24, 2020 Share Posted April 24, 2020 @Dowan wrote:Also the the 4 €5 tournament tickets are unless aswell I can enter into €5 tournaments with a payout of €1 x5 I’m disappointed. Also my cash ticket I’ve made money. Is there a wager requirement. Or can you turn that into cash ? Hi @Dowan,You have to see the required number of flops stated on the ticket in your profile before it'll be converted into cash.The tickets on your account are for the UK Tour, they should be usable for those satellites, Poker Janitor Link to comment Share on other sites More sharing options...
Andy-Relax Posted April 24, 2020 Share Posted April 24, 2020 @Antonoff wrote:I play sng 1 table 4 euro 18 04 2020 1600 CET.Was disconected unibet server.I want back my 4 euroHi @Antonoff, your buy-in has been credited back as bonus points. Poker Janitor Link to comment Share on other sites More sharing options...
Andy-Relax Posted April 24, 2020 Share Posted April 24, 2020 @Fer8973 wrote:I received an email with a link to this post. I did not received refound. I used to tickets (buy in and add on) to play the Qualifier to Unibet UK Tour €50 3 TIX Rebuy on April 15 th. I wrote to support and was told to wait 3 days, but I did not received my tickets back. I do not have the torunament ID, but there is only one of this per day, so I am sure you can identify it. My username is Xastid. I took some screenshots, you can identify the tournament I am talking about here, you can also see there are an hour of diference between these screenshots to verify the problem.HI @Fer8973,Tickets have been returned for this. Poker Janitor Link to comment Share on other sites More sharing options...
Andy-Relax Posted April 24, 2020 Share Posted April 24, 2020 @Supermatos wrote:All tournament of hexapro2 of 50 euros to earn 150 euros bought 2 of 10 euros, one to earn 15 euros other to earn 50 euros 1 of 2 euros to earn 3 euros1 of 1 euros, to earn 10 euros I hope you paid the 50 % more as you said? Because i was almost winning 150 euro in one of the tounaments, and almost 400 euros in money that i could had wonHi @Supermatos,Could you provide rough times and dates for the issue please? Poker Janitor Link to comment Share on other sites More sharing options...
Andy-Relax Posted April 24, 2020 Share Posted April 24, 2020 @DevilFish wrote:Hi,Got disconnect while playing Sit&Gos friday the 17th 17/04/2020 02:58:55 1200825435 PokerSit&Go -10€ Table(sg492b64)17/04/2020 02:58:57 1200825440 PokerSit&Go -10€ Table(sg492b65)17/04/2020 02:58:28 1200825308 PokerSit&Go -10€ Table(sg492b66) 17/04/2020 02:58:14 1200825195 PokerSit&Go -10€ Table(sg492b67)17/04/2020 02:58:21 1200825264 PokerSit&Go -10€ Table(sg492b6817/04/2020 02:58:26 1200825300 PokerSit&Go -10€ Table(sg492b6a)Can you proceed at the refund...Hi @DevilFish,Buy-ins have been credited back as bonus points. Poker Janitor Link to comment Share on other sites More sharing options...
ionut91 Posted April 24, 2020 Share Posted April 24, 2020 i had 2 hu sng ... one of 10 euro and one of 2 euro .. no one seems to care about me receiving my money back..they said that they refunded already but i didn t get anything back...it s like a joke..when i talk to the guys from the assistence they always tell me something different..now they put me to write here ..honestly ,the department that handles the issue is a joke .. Link to comment Share on other sites More sharing options...
An1mal Posted April 24, 2020 Share Posted April 24, 2020 Hi, cash game hand 1201029635 nl400 disconnected after flop, I had AA after a re-raise to 130eu before flop Link to comment Share on other sites More sharing options...
Anarch9 Posted April 24, 2020 Share Posted April 24, 2020 Hello,I would like to ask for refund,twenty minutes ago I was playing poker on cash tables nl100 and nl200 and software just suddenly shut down (it was about 18:51-18:53 cest) without a reason, after few seconds, software starts install a upgrade and after this installation I can finally log in back, but it was too late, because I was on sit out on every table (I was playing 9 tables). I want to admit, that before I was starting a session there wasn't any information about upgradeing a software.On one of this table I had over pair KK, it was 4bet pot, me and villain was on big stacks, I was on cutoff and villain was on button, software shut down just before I want to click All In on turn and board was something like: 10, 9, 5, 2. Pot was about 90euro. I don't remember what was situation on other tables, so I would like to ask you to check that, I can't do that because of this software crash I can't check these hands, which I was playing just before crash. I expect refund at least this 90euro.I'm so pissed off right now... Link to comment Share on other sites More sharing options...
laifstaile Posted April 24, 2020 Share Posted April 24, 2020 @ionut91 check ur bonus points Buy-ins have been credited back as bonus points. my HexaPro tickets was returned as points If u want a chop u do not get it....If u do not want chop u get it... Link to comment Share on other sites More sharing options...
Dcdcdc Posted April 24, 2020 Share Posted April 24, 2020 got disconnected in a €10 hexa date: 17-04-2020 id: 18147192 Link to comment Share on other sites More sharing options...
nashjina Posted April 24, 2020 Share Posted April 24, 2020 game froze got disconnected on this game Today 16:29:55 281257088 Poker - Tournament Buy-in - £4.37 Link to comment Share on other sites More sharing options...
RZ_Sharp Posted April 25, 2020 Share Posted April 25, 2020 Email support directed me to request for refunds here. I was disconnected from the following games on April 15th/16th: 1) Hexapro (25 Euro stake) - disconnected hand ID 1199744765 2) Hexapro (50 Euro stake) - disconnected hand ID 1199744822. This game I actually won during disconnection but upon checking my poker transaction history, I was not credited with the 75 Euro prize. 3) Hexapro (100 Euro stake) - disconnected hand ID 11998465704) Hexapro (50 Euro stake) - disconnected hand 1199846762 Thanks Link to comment Share on other sites More sharing options...
DevilFish Posted April 25, 2020 Share Posted April 25, 2020 Hi, I received the refund, but it does not match with your Tournament Cancellation Policy.First there were 6 tables opened and i received only 5000 bonus points. Secondly at the first table we were two players left(in the money situation), in which case Article 54 shall apply. At second table we were three players left (bubble situation), i was chip leader, in which case Article 53 shall apply. Please make the necessary checks, and correct my refund. Link to comment Share on other sites More sharing options...
Moilanr Posted April 25, 2020 Share Posted April 25, 2020 Hi this games had connection problems . 25e dwarf 18148170, 5e blackhole 18147383 and 10e titan 18148611. 18.4.2020 Link to comment Share on other sites More sharing options...
Egon Posted April 25, 2020 Share Posted April 25, 2020 I am quite supprised to learn that requests concerning mtt will be ignored, as I have recieved an email from unibet regarding the lacking refund of my buy directly tells me to bring about theissue with yoi in this thread.I want my 1 euro buy on refunded one way or the other, regards Tim S Link to comment Share on other sites More sharing options...
noekes Posted April 26, 2020 Share Posted April 26, 2020 hi, i was playing poker tournaments, and all of a sudden couldn't do anything anymore. I have been in contact through chat twice for refunding but thus far haven't received anything... I believe it was a 10€ tournament on the 15 th and a sit and go 4€. I have received the mail about the cancellation procedure, but so far haven't been refunded anything. Could you please help me with this? Link to comment Share on other sites More sharing options...
ilovesummer Posted April 26, 2020 Share Posted April 26, 2020 Hello,Got disconnect while playing SIT & GO tournaments.279451862 and 279465808 Link to comment Share on other sites More sharing options...
ilovesummer Posted April 26, 2020 Share Posted April 26, 2020 Buy in - 10 $ Link to comment Share on other sites More sharing options...
Supermatos Posted April 26, 2020 Share Posted April 26, 2020 André Matos Username : Supermatos I had not get back my refunds since 15th because of poker issues. -2 of 50 euros to earn 150 each one -2 of 10 euros, one to eram 15 euros, other to earn 50 euros -1 of 1 euros to earn 10 euros -1 of 2 euros to earn 3 euros 6 tournaments exapro that i have to be refine and i hadnt yet Link to comment Share on other sites More sharing options...
Andy7914 Posted April 26, 2020 Share Posted April 26, 2020 now i have played 2 sets of 6 sngs one wiht 2e buy in and one whith 4e buy in so 12 sng with a buy in of total 36e... one of them yesterday and one today when i got disconected was able to play them to the end but still affecte my game... no problems with my conection all my other things on my computer was working fine... this is really anoying... Link to comment Share on other sites More sharing options...
testosterony Posted April 27, 2020 Share Posted April 27, 2020 Hi, on the 18th of april i got disconnected in the final 3 of the €10 gargle blaster. was unable to log in due to server downtime. When i managed to get back in the other player took all my chips via blinds, was chipleader by far. Do i get a refund? Link to comment Share on other sites More sharing options...
testosterony Posted April 27, 2020 Share Posted April 27, 2020 This is the ID of the prize i got, don't have an ID of the tournee "279705913" Link to comment Share on other sites More sharing options...
Issarah Posted April 27, 2020 Share Posted April 27, 2020 Hello i never found any transaction about the refund of those games under wich date have you refunded those games thanks in advance Link to comment Share on other sites More sharing options...
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