Vg Posted October 2, 2019 Share Posted October 2, 2019 Dear Unibet,I had several withraws until now,with almost instantly receiving the amounts on my bank account.sadly, last 4 cash withdraws are still pending,and I am not sure why!i have also submited my documents,for verification purposes.could you please clarify? Link to comment Share on other sites More sharing options...
RayL Posted October 2, 2019 Share Posted October 2, 2019 Hi @Vg, welcome to the Community :) Thank you for contacting us and sorry about the inconvenience. I had a closer look at your account and there seems to be a verification pending over a "Proof of Address". The link below will explain what exactly constitutes a proof: https://www.unibetcommunity.com/t5/Verification-Help/Tips-tricks-and-how-to-send-your-documents-for-verification/m-p/147798#M121 I can see that you've uploaded your driving license but that is not accepted as a proof in this case I'm afraid. Please let us know if there's any clarification needed. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
Vg Posted October 3, 2019 Author Share Posted October 3, 2019 Hello again,Thanks for the quick answer.Meanwhile, I have sent via email the required documents,as the option “Upload” in the app was already consumed with my ID card.Hopefully,the documents are in the right place now(if you can confirme,please do so).Looking forward to the resolution. Vlad Link to comment Share on other sites More sharing options...
RayL Posted October 3, 2019 Share Posted October 3, 2019 Hi @Vg, thanks for getting back to me regarding the documents. I'm happy to say that the verification was a success and the account is unblocked. Your withdrawal will be approved shortly as well :). /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
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