RayL

I see, cheers for confirming. I'm looking into it :)

Hi @Jo1, welcome to the Community, it's within 30 minutes of the 'weigh in' and official result :)

Hi @dassiell, welcome to the Community :)
Your account was unblocked indeed after the verification of the documents completed, all good on our side. The US is still off limits mostly, this being the reason that the block created in the first place. We are not allowed to operate there just yet.
 
/Ray

I believe this is for 3 singles @CharismaMan these rewards are usually set up like that. I can check up on it tomorrow and let you know for sure but if you want to place 3 singles tonight and I'm wrong, I'll still credit you the reward. Up to you :)

/Ray

Tried to move this to to the relevant section to give an accepted solution and failed miserably @psrquack. :waterfall:.
Next comment I shall mark as solution though. @Taitocuck10, if you were thinking of another bet you made, please feel free to post it below and we'll have a look at it and welcome to the Community of course :)

@Stered and @Emjay1971, welcome to the Community guys :)
I see that the tickets were added in the meantime, thanks for giving us a heads up. The tickets were planed to be credited within 24 hours. Good luck!
 
/Ray

Hi @Arafat15, welcome to the Community. :)
Our colleagues had a look at the documents sent and your ID was accepted straight away. The proof of address was declined though, it seems that the bank statement sent does not contain the address or contains another one that the one registered in your account. Would you be able to send us a statement which contains it? Feel free to upload it in the same place and we shall have a closer look at it.
 
/Ray

Hi @Moza1, welcome to the Community :)
I see a deposit entering the account today at 14:01, is that the one that was missing? If not, we can certainly have a closer look at it for you. We would need a Bank Statement showing the missing transaction and it's reference number in order to do so. Let us know if you still need assistance in this and we'll get right on it :)
 
/Ray
 

Hi guys, sorry to be the bearer of bad news, the bets were settled absed on the terms below and unfortunately the settlements stand based on the rules our traders and us operate under. ( Section B.5.2 )
"Settlement of bets will not include any changes deriving from and/or attributable to, but not limited to: disqualifications, penalisations, protests, sub judice results and/or successive changes to the official result after the event has been completed and a result has been announced, even preliminarily. For bets referring to competitions which span over more than 1 round/stage (E.g,:.Season Bets), only amendments effecting bets which settlement has not been decided yet will be taken into consideration. Such measures must be announced by the governing association before the last scheduled round/stage will be considered. Any changes effected after this date, or else referring to bets which have already been settled based on events happening during the event/competition will not be considered."
Please see this link https://eurovisionworld.com/esc/eurovision-song-contest-2019-grand-final-corrected-result

@seladon1, welcome to the Community :)
We would be happy to have a closer look at this for you, can you please e-mail us at contact@unibetcommunity.com with a bank statement showing the deposits and their reference numbers that are missing? Based on that we should be able to have our financial providers investigate what happened.
 
/Ray

Hi @moshin199, welcome to the Community :)
Upon further checking your bet, our traders have informed us that the bet on Total Runs - Away Team at Fall of Wicket 1 for Over 60.5 was settled as VOID because there was a retirement on the opening batsman (Mohammad Shahzad †).
Please see link below for reference:
http://www.espncricinfo.com/series/18664/commentary/1173345/afghanistan-vs-pakistan-pakistan-in-eng-2019?innings=2&filter=full
 
Terms and Conditions of Section C.10.6 appky in this case:
"In “Fall Of Next Wicket” betting should either batsman retire due to injury before a result has been determined all bets will be declared void. A result is deemed to have been determined if the Innings total has passed the Run total at which the bet was accepted. If a team declares or reaches their target, the total achieved by the batting team will be the result of the market. If a partnership is disrupted due to weather all bets will stand, unless there is no further play in the match. In such case all bets where a result has not been determined will be declared void"
 
/Ray

@pepe1, I've crecked it :). You will need to open a new account on https://www.unibet.ie/ as the old site you initially registered on is not available anymore. I've now deleted your e-mail address from our systems and you should be able to re register. Let me know how it goes.
 
/Ray

Hi @Topemie, welcome to the Community :)
I've requested the log for you, I'll e-mail you with it as soon as I receive it.
 
/Ray

Hi @Yocochoco, welcome to the Community :)
I can't seem to find any irregularities in your financial history like errors or such and I see that you did withdraw in the meantime. It could have been an error on the provider's side or an error at the bank it's self. Is this still something that needs fixing for you? Is there anything you'd like us to look into?
 
/Ray

@Kai98, thank you for your patience :) For a last step in this process, we would need you to contact our Live Chat service fro a quick verification and after the guys can successfully unblock the account. Below is an explanation on how to access Live Chat:
https://www.unibetcommunity.com/t5/Unibet-how-to-s/Live-chat-How-to-get-in-touch/m-p/167367?advanced=false&collapse_discussion=true&q=Live%20Chat&search_type=thread
Please let us know if there's anything we can do from our side and if you feel this answer was helpful, feel free to give it an "Accept as Solution".
 
/Ray

Hi @Alec07, welcome to the Community :)
I've sent the 3 bets on SKT - G2 that are still not settled to our traders to have a look. I'll keep monitoring their response and let you know here in thread over their answer. Thank you for contacting us with this.

Hi @Brock, welcome to the Community.
Hope you didn't give up just yet, the block had to be removed manually, so all should be up and running in your account now :). Sorry for the initial confusion!

If you feel this answer helped you, please feel free to give it an "Accept as Solution".

/Ray

Hi @Kev1967, welcome to the Community :)
The following link will show you how to get in contact with our colleagues via Live Chat: https://www.unibetcommunity.com/t5/Unibet-how-to-s/Live-chat-How-to-get-in-touch/m-p/167367#M166
We're here to help as well if you'd like that.
 
/Ray

Hi @Jurgen1972, welcome to the Community :)
I see a document request on your account which is still pending and is the reason of the difficulties encountered when depositing. My colleagues have sent a broader explanation on your personal e-mail, could you please have a look? Let us know if anything needs clarifying or if there's anything we can assist you with.
 
/Ray

Hi @metalmania58, welcome to the Community :) The documents were re checked and approved, thank you for contacting us.
The automatic approval system had a bit of a hard time scanning the documents but a colleague in the security department approved them straight away.
If you found this answer helpfull, please feel free to give it an "Accept as Solution".

/Ray

Hi @Alan1976, welcome to the Community :)
Real sorry about the delay, there was a generic error that prevented the bonus to activate on the account. It's still being investigated but we have now added them manually to your account. You will need to opt into them by going to your "Bonus Offers" in your account. Good luck with the spins and apologies again for the delay.
 
/Ray

Extended it to make sure you will be able to use your DT ticket @wwaanneess.
 
/Ray

Hi @piabus, unfortunately yes, we stopped sending them but it's only Swedish players affected. This decision was taken in the light of the new Swedish regulation that stepped in on January 1st 2019. We are basically not allowed to offer bonuses. It is either an invitation to a completely free Freeroll or it's a no go I'm afraid. Apologies for the inconvenience caused, I wish there would be an alternative but at the moment this is what we are looking at.
 
If you found this answer helpful, please feel free to give it an "Accept as Solution".
 
/Ray

Hi @NoLuck__, welcome to the Community :)
The Amazon Fire 7 runs a re-tooled version of the Android operating system called Fire OS and I'm afraid that the apps were not designed for that OP system since the demand is so low. Sorry about that as I realize this is an inconvenience for you none the less 😞. 
/Ray

Hi @Rainey1970  and @Jamie8056, welcome to the Community :), thanks for the tag @SingleMom102 👍
We had a look at your accounts and we are talking about 2 different Bonuses. 
@Rainey1970 , the reason the Bonus wasn't added was because in the meantime you opted into a Casino offer, which canceled the Sportsbook offer. At Unibet 2 bonuses can't be active at the same time so if a bonus is not completed (wagering requirements) at the time you accept another bonus, one will cancel another. I've manually added you the lost amount as a goodwill gesture :)
@Jamie8056 , you opted in a sportsbook offer in which Racing Bets are not included I'm afraid therefore the bet you placed did not register and you didn't receive the Bonus once it settled. I've manually released it for you now so you can make use of your welcome offer. 
Let me know if you have any questions and if this answer helped you, feel free to click the "Accept as Solution" Button on this post.
/Ray