RayL

Hi @snakz, welcome to the Community :)
The 2 bets indeed qualify for the promotion, I can see that the 2 Free Bets are added to your account, good luck with them!
 
/Ray

Hi @dynamo, sorry about that.
Our colleagues in Customer Service are already collecting the usernumbers of the affected players and compensating them with a Free Bet that is not bound to a match, I've added you one as well now. Sorry for this mix up 😞.
/Ray

Hi @RasTaszi, welcome to the Community :)
Thank you for providing a link, I've added you the Free Bets manually now, sorry for the delay.
 
/Ray

Hi @Buffalojantje, welcome to the Community Smile
I believe the issue might be tied to your browser, I am able to see the bets placed, transaction history, etc. Can you please try deleting cookies and cache and possibly try launching the platform from another browser/device?
Let us know how it goes.
If you feel this answer was helpful, please feel free to click the "Accept as Solution" button on this comment.

/Ray

Hi @Halohelo welcome to the Community :)
Seems there was a bit of a lag on the provider's side, your deposit arrived a minute ago. Good luck and let us know if you need any assistance in the future.
 
/Ray

Hi @Julala90, welcome to the Community :)
I'm glad to see that it's sorted now, after you posted we got in contact with the agent that had multiple attempts at calling you without success and asked to retry, after the call I'm happy to say that the account is indeed reopened. Based on the status of the account at the moment, there's no reason why the withdrawal wouldn't go through, but please note that verifications might still occur in the future. Let us know if we can assist you in anything else.
 
/Ray

Hi @ba3r, welcome to the Community :) sorry for the late reply.
I believe my colleagues already started the process of the verification, and the written confirmation was approved as well. Your withdrawal was reversed to the account now. A withdrawal will now be possible as long at it's made on your bank account. Please let us know how it goes.
 
/Ray

Hi @raisa, welcome to the Community :)
The News section was indeed down for maintenance for a day, it's back up now. Thanks for contacting us.
 
/Ray

@Levirafa, I believe my colleagues already informed you over the fixing of this issue :) just confirming here as well so we can close this case. Thank you for your patience regarding this matter.
 
/Ray

Hi @Sander, we have received an answer indeed and I'm afraid that this is not an error that we can fix at the moment. Although there's no obvious connection between the 2 bets, the system won't allow combining certain / special markets. We're sorry for the inconvenience.
/Ray

Hi @startelver, I can see that the mentioned match was voided, this way not counting towards this bonus. If you place another bet which respects the terms of this reward it should trigger the reward.

/Ray

Hi @Carra, welcome to the Community :)
We might be talking about your Racing Bets here which are stored in a different archive than the regular sports bets. you would need to go to "Sports" -> "Racing" -> "My Racing Bets" to see them. Let us know how it goes.
 
/Ray

Hi @Jannisaries, The cashout option is not something that we can guarantee to be live the entire time of the match unfortunately and is made available at the provider's discretion. The reason the odds are grayed out is because they are suspended. There are chances that they will be reactivated at a later stage within the match tough.
 
/Ray

Not much we can do in this case @TTABKATA  I'm afraid, it's either one option or another in the case that the stake limit pops up.

/Ray

Hi @bryy2, welcome to the Community :)
I can indeed see the case being sent to our traders today at 12:51 PM, however an answer was not received yet, which is probably the reason for the lack of a reply on my colleague's side. I'll keep my eyes peeled as well and update you here as soon as an answer is received. Thanks for contacting us.
 
/Ray

Hi @Ricky1, welcome to the Community :)
The Bonus that is mentioned is the following: https://www.unibet.co.uk/promotions/sportsbook-promotions/summer-of-football-free-bet-club.
It requires players to place 4 bets of £5 each in order to unlock the free bet. There's a progression wheel in the Free Bet section of your account where you can keep an eye on how many bets you have placed and how many more to go. 
Let us know if you need further clarification regarding this promotion :)


If you feel this answer was helpful, please feel free to click the "Accept as Solution" button on this comment.
 
/Ray

Hi @Uhdada, everything aside, I am sorry to hear that you're not enjoying your time with us anymore. We are not going to delete your post either, this has been raised and addressed before in the Community before and I'm sure it will be again at some point in time after this post.
Fact is that we are being monitored by external companies, the ones seen below, and our providers run on a tested and certified RNG, this way making sure that the payouts are fair and at the advertised percentage. Anyways, there are multiple topics in which has already been discussed before, please feel free to browse around.

As a sidenote, it happens that a player has a downswing and then the whole gaming scene seems "dark". We always advise to maybe take a break until you feel your luck turns or to block a product you deem a bit difficult at that moment. |
https://www.unibet.com/general-info/whentostop
The above link contains all the information regarding our Responsible Gaming policy, it contains tools in which you can check your play style with a self assesment test, you can block a product, set a deposit limit, self exclude for a while, you name it.
/Ray

Free Bet is credited @shadow, thanks for the flag. I've actually just had a chat with the guys responsible regarding this issue and our odds provider will be fixing this issue for everybody soon.
 
/Ray

Hi @Mihai1, welcome to the Community :)
We did have a second look at the situation and there was indeed a delay in updating the score score at the time you placed your bet. We have also confirmed that the odds that you placed a bet on was still within market range, thus making the bet not voidable I'm afraid. Your bet was placed with odds of 2.35, while the correct odds should have been 2.63 and this small difference does not warrant the bet to be voided according to our traders.
 
Now that being said, a slip up of this kind although as mentioned above as well, was within market range, is something that personally I would like to fix for the simple reason that we wouldn't like for you to leave with a bitter taste in your mouth because this inconvenient so I have added you the stake of the bet in Community Bonus Money to your account now as a goodwill gesture on our side. It has lower wagering requirements as a regular bonus as well. Good luck :)
 
/Ray

Hi @SingleMom, welcome to the Community.
I'm sorry to hear about the troubles, we have contacted our security department and your account has now been frozen. It is general procedure in such cases to fulfill a verification and in regards to that your account has been updated with a document request. I've sent you a private message with the full request now, please feel free to respond to my message with the documents or to contact our Customer Service department via Live Chat for more information. An explanation on how to contact Live Chat can be found in the link below.
https://www.unibetcommunity.com/t5/Unibet-how-to-s/Live-chat-How-to-get-in-touch/m-p/167367#M166.
 
/Ray

Hi @Hadas, welcome to the Community :)
This verification was showing on your account due to a block that is automatically created when there are multiple failed attempts to deposit. They are now removed and you can try again if you would like. Let us know how it goes.
 
/Ray
 
 

@enrybpjd,
I've heard back from our providers regarding this rare error and I have good news.
Although there is no way to know if you would have won the Jackpot, our team has decided to pay out the full amount of the Jackpot to your account in cash, they have investigated the spins and the chances of you winning it and have concluded that you indeed had a fairly good chance of winning.
I'd like to apologize for the times experienced in resolving this issue, it is a rare occurrence, one that I can't remember if I've ever seen before but I am happy that our persistence payed off. Please let me know on your thoughts on the matter. Congratulations again on the winnings.
 
/Ray
 

Hi @Elvisii, welcome to the Community :)
I see 2 amounts entering your account 30 minutes apart after this post was created, is the bigger amount the one that we were missing? Let us know if this is still an issue and we can certainly have a closer look at this for you.
 
If you feel this answer was helpful, please feel free to click the "Accept as Solution" button on this comment.
 
/Ray

Hi @Fennos99, welcome to the Community :)
Sorry for waiting for a response, I'd be glad to have a closer look at this for you. Can you please PM me with a screenshot of that e-mail? Based on that I should be able to trace it back and find out what was the issue.

Hi @williambet, sorry about the confusion regarding your Free Bet. Indeed you are right, there is no need to opt in to this promotion and double checking your bets, you should have received the Free Bet, which is why we've added it now for you. Sorry again for this slipup, we've sent this to be checked and fixed by our Marketing guys.
 
/Ray