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Freespins not showing.


Sanderar
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Go to solution Solved by RayL,

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Hi @Sanderar, welcome to the Community :) and sorry for the inconvenience.

I've raised this issue with our Casino department and it will be looked at shortly. I'm looped in the communication so I'll be able to update you as soon as there is a development. Thank you for flagging this with us..

 

/Ray

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Former Community Moderator
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Hi all, great choice here at Unibet and glad I joined. 

Had an offer of deposit £20 and get 30 free spins on Relic Hunter. When I open the game it doesn't show any free spins. My bonus account says my next step is to play. Where do I find them?

 

Thanks

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Hi @Levirafa, welcome to the Community :)

Sorry for the inconvenience, there seems to be an error regarding this promotion, an error that is already being looked at and fixed by our providers. I've logged your request and brought it to their attention now. Thank you for contacting us, I will be in touch here with you when this gets fixed. Sooner than later hopefully :)

 

/Ray

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Hi @Stalker88, welcome to the Community :)

Indeed there were issues resulting in some players not being able to access the Free Spins unfortunately. The fix for those players and for you included was that we added the same amount of spins to another slot, in this case Starburst. If you open the slot they should be waiting for you there. Good luck!

 

/Ray

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Hi @viralshah004, welcome to the Community and sorry for the inconvenience first of all.

Based on the case raised by our colleagues in Customer Service I see that the spins were moved to Starburst slot and a compensation for the inconveniences was added as well. They should show on if you click the link below.

https://www.unibet.com/casino/starburst-1.265542

 

/Ray

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@viralshah004 the Bonus money from the Free Spins should be available to wager in the same slot. Given that Starburst is a slot developed by Netent, the Bonus Money should be available on any Netent slot. Can you please have a second look at any slot from the developer mentioned above and let me know if the money appears?

 

/Ray

 

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