Sanderar Posted July 9, 2019 Share Posted July 9, 2019 Didnt get my 30 freepsins for relic hunters. fix pls Link to comment Share on other sites More sharing options...
RayL Posted July 9, 2019 Share Posted July 9, 2019 Hi @Sanderar, welcome to the Community :) and sorry for the inconvenience. I've raised this issue with our Casino department and it will be looked at shortly. I'm looped in the communication so I'll be able to update you as soon as there is a development. Thank you for flagging this with us.. /Ray 1 Former Community Moderator Link to comment Share on other sites More sharing options...
Levirafa Posted July 9, 2019 Share Posted July 9, 2019 Hi all, great choice here at Unibet and glad I joined. Had an offer of deposit £20 and get 30 free spins on Relic Hunter. When I open the game it doesn't show any free spins. My bonus account says my next step is to play. Where do I find them? Thanks 2 Link to comment Share on other sites More sharing options...
RayL Posted July 9, 2019 Share Posted July 9, 2019 Hi @Levirafa, welcome to the Community :) Sorry for the inconvenience, there seems to be an error regarding this promotion, an error that is already being looked at and fixed by our providers. I've logged your request and brought it to their attention now. Thank you for contacting us, I will be in touch here with you when this gets fixed. Sooner than later hopefully :) /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
Levirafa Posted July 9, 2019 Share Posted July 9, 2019 Thanks Ray for the quick response. Will check back for your future messages. 1 Link to comment Share on other sites More sharing options...
Solution RayL Posted July 11, 2019 Solution Share Posted July 11, 2019 @Levirafa, I believe my colleagues already informed you over the fixing of this issue :) just confirming here as well so we can close this case. Thank you for your patience regarding this matter. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
Stalker88 Posted July 13, 2019 Share Posted July 13, 2019 It doesn't work for me. Link to comment Share on other sites More sharing options...
RayL Posted July 13, 2019 Share Posted July 13, 2019 Hi @Stalker88, welcome to the Community :) Indeed there were issues resulting in some players not being able to access the Free Spins unfortunately. The fix for those players and for you included was that we added the same amount of spins to another slot, in this case Starburst. If you open the slot they should be waiting for you there. Good luck! /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
viralshah004 Posted July 13, 2019 Share Posted July 13, 2019 I deposited 8000 after accepting relic 75 free spins bonus. I didn't get any free spins . I lost money for trial 2 spins too Link to comment Share on other sites More sharing options...
RayL Posted July 15, 2019 Share Posted July 15, 2019 Hi @viralshah004, welcome to the Community and sorry for the inconvenience first of all. Based on the case raised by our colleagues in Customer Service I see that the spins were moved to Starburst slot and a compensation for the inconveniences was added as well. They should show on if you click the link below. https://www.unibet.com/casino/starburst-1.265542 /Ray 1 Former Community Moderator Link to comment Share on other sites More sharing options...
viralshah004 Posted July 15, 2019 Share Posted July 15, 2019 Thanks buddy 1 Link to comment Share on other sites More sharing options...
viralshah004 Posted July 15, 2019 Share Posted July 15, 2019 After playing free spins . I received free spins bonus . None of the games is allowing to play with this bonus.. how to wager it ???? Link to comment Share on other sites More sharing options...
RayL Posted July 15, 2019 Share Posted July 15, 2019 @viralshah004 the Bonus money from the Free Spins should be available to wager in the same slot. Given that Starburst is a slot developed by Netent, the Bonus Money should be available on any Netent slot. Can you please have a second look at any slot from the developer mentioned above and let me know if the money appears? /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
pingentesssd Posted September 13, 2019 Share Posted September 13, 2019 i want free spins 1 Link to comment Share on other sites More sharing options...
Oka Posted March 9, 2022 Share Posted March 9, 2022 I activated my bonus and it says It will give me 25 free spins on starbust, but when i open the slot they are not there Link to comment Share on other sites More sharing options...
User_22789 Posted October 28, 2022 Share Posted October 28, 2022 Hi, My freespins for The Great Pigsby Megaways are not showing after making the deposit. How do I get them added? Link to comment Share on other sites More sharing options...
GotKot99 Posted October 28, 2022 Share Posted October 28, 2022 Hi @User_22789, Have you tried reaching out to customer support via live chat (link: https://unibet-int.custhelp.com/app/chat/chat_launch)? They should be able to help you. 🙂 Link to comment Share on other sites More sharing options...
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