enrybpjd Posted June 2, 2019 Share Posted June 2, 2019 Played Time is Money slot Friday morning..... Just kept spinning during bonus round - 2 spaces off jackpot with more than enough spins to hit it ( it had paid out twice earlier when playing the game in exactly the same manner ) sitting there like a mug watching the slot turn and turn - re logged in and nothing!! - like I had never played the game.2 phone calls and eight hours later grand total of £22 in my account - was sitting on £150 if round completednothing wrong with my laptop , not my problem - phone call said it was a winning round and was on system -cleared cache and cookies as asked waited five hours for £ 22Would like to have seen bonus round play out and what it paid rather than wait for some random amount in my account with no explanation whatsoeverReally poor response, Really poor resolution Link to comment Share on other sites More sharing options...
RayL Posted June 2, 2019 Share Posted June 2, 2019 Hi @enrybpjd, welcome to the Community :) Sorry to heat the incident, I sometimes test our slots on my walk to home and I've seen this "spinning" of the slot myself a couple of times. It happens when there is a connection problem, in my case when the phone switches from WiFi to 4G. The amount that got credited in the account is completely accurate, but what we could possibly do to put your mind to rest is contact our provider and ask them to provide us with every spin of that bonus round. Would you like me to start looking int this for you? Replied to the other thread as well here :https://www.unibetcommunity.com/t5/Casino-Help/Slot-froze-halfway-through-a-bonus/m-p/246465#M444 /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
enrybpjd Posted June 2, 2019 Author Share Posted June 2, 2019 ThanksYes a rundown of the bonus round would at least show some transparency - Link to comment Share on other sites More sharing options...
RayL Posted June 3, 2019 Share Posted June 3, 2019 Thanks for understanding @enrybpjd, I've requested the file from our provider now, will PM you with it as soon as it's received. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
RayL Posted June 4, 2019 Share Posted June 4, 2019 Just received an answer from our providers @enrybpjd , I've sent you a complete rundown of the Bonus round via e-mail. Thank you for your patience and let us know if there's anything else we can do for you. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
enrybpjd Posted June 5, 2019 Author Share Posted June 5, 2019 ThanksUnfortunately what you have sent is incomplete - it only shows 16 spins out of the 24It shows I hit 11 spaces out of the 12 needed for the jackpot with 8 spins to go - it also says its complete after the 16th spin - which is where the game froze.Where are the last 8 spins ? Link to comment Share on other sites More sharing options...
enrybpjd Posted June 7, 2019 Author Share Posted June 7, 2019 As it appears you do not wish to discuss this here I have replied to your pm. Please let me know the outcome. Link to comment Share on other sites More sharing options...
enrybpjd Posted June 9, 2019 Author Share Posted June 9, 2019 Hello...Can anyone from Unibet respond to my problem ?Anyone Home? Link to comment Share on other sites More sharing options...
RayL Posted June 9, 2019 Share Posted June 9, 2019 @enrybpjd I have no problem discussing this publicly sorry about the delay, had a busy couple of days that's all.It's odd that it's incomplete, there must have been an error when providing this document, I've reached out to our Casino expert which will provide us with another document hopefully. I know what you mean now by it being incomplete, had a closer look and indeed there are 17 rounds attached in the document sent. Sorry for the back and forth, I'll make sure to get it right this time./Ray Former Community Moderator Link to comment Share on other sites More sharing options...
RayL Posted June 14, 2019 Share Posted June 14, 2019 @enrybpjd, sorry about the delays with your case, I managed to get to the bottom of it. The reason that we were unable to provide you with a log of all 23 bonus rounds is because I believe it was the 17th round that encountered an error and it didn't continue. It's a rare occurrence, it's actually the first time I'm seeing this particular error in which the error happens in the system mid game, usually it manifests in the same way but the round actually completes. In any case, I'm sorry for the inconvenience caused. I've added you 10 Cash Free Spins of 1 euro value each to "Bloodsuckers" to try and make up for the inconvenience. Let me know on your thoughts on this. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
enrybpjd Posted June 15, 2019 Author Share Posted June 15, 2019 Not really...What happened to the last 7 spins? Where are they? I was 1 space off the Jackpot with 7 spins to go and you have provided nothing to show the outcome. After 2 weeks as well.Its a very poor response in my opinion Link to comment Share on other sites More sharing options...
RayL Posted June 15, 2019 Share Posted June 15, 2019 The Bonus round never finished @enrybpjd, which is the reason that the log I provided you with was incomplete, it never continued, this is mentioned in my post above as well. If you believe that the Free Spins above credited are not enough to cover for this inconvenience, first of all I'm sorry you feel this way and second, I'm happy to re visit this with our casino experts, although the confirmation that crediting you this amount is the fair way to go. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
enrybpjd Posted June 16, 2019 Author Share Posted June 16, 2019 In my opinion the only solution to this issue is a re run of the bonus round at its original stake - or the last 7 spins of the round with the 1 space left to hit the jackpot, after all thats where I was when it froze.If this cant be done so be it. I have no interest in free spins on a game ive never played. Link to comment Share on other sites More sharing options...
RayL Posted June 18, 2019 Share Posted June 18, 2019 That would have been the first thing I would have done if rolling back the Bonus round would have been a possibility but unfortunately it's not @enrybpjd 😞. The spins seemed like a good idea because Bloodsuckers is a well known and loved slot on which our players request their Free Spins that they win in Community tournaments and they were also free of wagering, meaning that any winnings would have been cash.I am more than happy to add them to another slot of your prefference, the only thing is that it would need to be a NetEnt slot, as I am only able to add them to that provider. Would you be willing to reconsider? I'd hate to leave this hanging when there was indeed an error and I'd like to make up for it somehow./Ray Former Community Moderator Link to comment Share on other sites More sharing options...
enrybpjd Posted June 21, 2019 Author Share Posted June 21, 2019 As I said previously to be odds on for a jackpot and to have it freeze never to return is worthy of some kind of re run. As this can’t be done 10 free spins isn’t a sufficient replacement. Also to reach this stage after 3 weeks isn’t great either. Any user of this site would surely agree with this. Link to comment Share on other sites More sharing options...
RayL Posted June 22, 2019 Share Posted June 22, 2019 @enrybpjd, fair enough, I'm more than happy to send this back to our experts to be re checked and possibly to come up with a more favorable resolution for you. As the outcomes are completely random, it would be impossible to roll back the Bonus as there is no way of knowing what the outcome might have been. I'll get back to you here as always with their answer. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
Solution RayL Posted June 28, 2019 Solution Share Posted June 28, 2019 @enrybpjd, I've heard back from our providers regarding this rare error and I have good news. Although there is no way to know if you would have won the Jackpot, our team has decided to pay out the full amount of the Jackpot to your account in cash, they have investigated the spins and the chances of you winning it and have concluded that you indeed had a fairly good chance of winning. I'd like to apologize for the times experienced in resolving this issue, it is a rare occurrence, one that I can't remember if I've ever seen before but I am happy that our persistence payed off. Please let me know on your thoughts on the matter. Congratulations again on the winnings. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
enrybpjd Posted June 29, 2019 Author Share Posted June 29, 2019 At last. Thanks 1 Link to comment Share on other sites More sharing options...
Vilian Posted October 15, 2022 Share Posted October 15, 2022 Somebody now I won here Grand jackpot or not Link to comment Share on other sites More sharing options...
Vilian Posted October 15, 2022 Share Posted October 15, 2022 Gd Link to comment Share on other sites More sharing options...
Purps Posted October 15, 2022 Share Posted October 15, 2022 7 minutes ago, Vilian said: Somebody now I won here Grand jackpot or not Answered here: 1 Link to comment Share on other sites More sharing options...
Vilian Posted October 15, 2022 Share Posted October 15, 2022 Ok but look this photo on the place on the grand it is chance with 100 GBR Link to comment Share on other sites More sharing options...
Purps Posted October 15, 2022 Share Posted October 15, 2022 (edited) 16 minutes ago, Vilian said: Ok but look this photo on the place on the grand it is chance with 100 GBR When you don't make 3 Grand Coins for the Jackpot, you still get a prize worth between 50x-100x the bet for every coin that you did get, so that's why it showed and gave you the £100 for it. Edited October 15, 2022 by Purps 1 1 Link to comment Share on other sites More sharing options...
Vilian Posted October 15, 2022 Share Posted October 15, 2022 Ok thanks 👍 2 Link to comment Share on other sites More sharing options...
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