I understand but I then see post from yourself saying the issues should be resolved by 6 pm and they aren't although that might have been refering to yesterday's outage. I also see other players in the same tournaments have had their refunds settled which just seesm odd when I haven't. Some sort of indication of how and when the issue will be resolved would be appreciated. e.g. are you processing refunds by player so all the refund will apear in my account at once or by tournament so it will appear as each tournamnet is settled. Will tickets be refunded at the same time as cash? This is not huge sum of money and I really don't want to kick up a fuss but please understand that every bad expereince players have ever had with on-line poker (and there has been way too many of them down the years) started like this.