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I understand but I then see post from yourself saying the issues should be resolved by 6 pm and they aren't although that might have been refering to yesterday's outage. I also see other players in the same tournaments have had their refunds settled which just seesm odd when I haven't. Some sort of indication of how and when the issue will be resolved would be appreciated. e.g. are you processing refunds by player so all the refund will apear in my account at once or by tournament so it will appear as each tournamnet is settled. Will tickets be refunded at the same time as cash? This is not huge sum of money and I really don't want to kick up a fuss but please understand that every bad expereince players have ever had with on-line poker (and there has been way too many of them down the years) started like this.

Okay it is now Saturday Morning UK time I am still short of the following refunds (as per the cancellation policy) none of the following were at the money stage when the service went down on WEDNESDAY evening. Playing under the MAINLYFISH alias. Blackhole Blackhole Nano Galaxy E2 rebuy (one rebuy) Space Madness Bounty E1 qualifier to E5 ticket E0.20 to E1 ticket. Can someone from UNIBET get back to me?

Down again still not refunded from the tourneys from 2 nights ago and down roughly E25 from cash game. I know you are having issues but refunds from 2 days ago really should be sorted by now.

Have yet to be paid a refund of any description from last night's tournaments at what point should I have had a refund paid to my account?

Poker client is not launching at the moment. From memory playing as MAINLYFISH I was playing in the following when it went down last night. Blackhole Blackhole Nano Galaxy E2 rebuy (one rebuy) Space Madness Bounty E1 qualifier to E5 ticket E0.20 to E1 ticket. Obviously crushing all of them please ship the lot or failing that a refund would be nice:laugh:

Server back up but in the 45 mins down it was down I busted 5 tournaments but obviously some players still able to play as now in the money. Anbody know what is happening?