Stubbe-Unibet

Your documents were reviewed 3 days after upload. This is a bit long, so apologies for that. The PA was rejected and a new type requested, which you have yet to send. The account can't be verified, before the requested document is sent in.

Apologies for the slow reply. Can see the documents were approved and everything should be in order, so will mark this one as solved 🙂 

Apologies for the late reply. Can see you've managed to deposit so will close this thread 🙂

Apologies for the late reply. Transitional period for the community and the poker team has been crazy busy due to a technical issue earlier this week.
I can see you managed to withdraw and it was approved on our end 🙂

@startelver the deposit issue should have been fixed. The developers made a technical change a day or two ago.

Hey! Not quite sure what you mean? Can see you had an issue recently where you accidentally declined the freespins, when opening the game. We unfortunately can't offer to credit these again.

Just had a look and I believe it's all sorted now? If not, please let me know!
Again, really sorry about the long approval time in this case! 😞

Should be alright, but can take some time and require several documents when 3rd party is involved. Your funds should be safe if there's no fraud involved 🙂

Yes, really sorry about the long process and appreciate your patience! Glad to hear it's all good now 🙂

We expect to be live again in 15-30 minutes. Apologies for the inconvenience!

Language changed 🙂

Traders might have missed it somehow. Given how long it's been and it's a live bet, you should reach out to support on the chat 🙂

Case was resolved a couple of days after your post. Apologies it took a bit longer than advertised, but the documents were reviewed relatively swiftly, there was just a lot of back and forth. Will look into whether CS were clear enough when communicating the requirements to you.
Forgot to comment here. Case was sorted by PM a while ago.
 

Apologies for the late/missing reply to this one! We are currently without a dedicated community team 😞
Can see it got sorted in the meantime.
If you're interested in a free cash game ticket for the poker tables, just let me know and I'll fire one your way as an apology 🙂

Firstly, I'm of course sorry to hear you aren't satisfied with the verification process!
Unlike our main competitors with ratings of 1.7, 1.4, 1.2 and 1.3? 🙂
In previous role I used to reply to reviews on Trustpilot and a lot of these were related to violations of our terms and conditions.
 
And there's good reason for it taking this long in your case. It has been paid since your post (and account permanently closed).
You documents were reviewed 3 days after upload. This is a bit long, so apologies for that. The PA was rejected and a new type requested, which you have yet to send. The account can't be verified, before the requested document is sent in.

Seems like this was a misunderstanding? Assume you see the withdrawal in the payments history?

Sorry about that guys! My bad with the bonuses - new thing we're trying, and it went wrong for some customers. It should be fixed for everyone now.
For the email text I've forwarded it to Seb and he's investigating. Thanks for reporting it!

Welcome to the community @Skreczu. Apologies for the late reply. I've updated your account language to English.

If you cashed out the bet, you won't qualify. You can try reaching out to customer support by live chat and perhaps they will give you a 2nd shot 🙂

Not much we can do about it at this stage. Probably related to Windows 7.
Let's hope we manage to fix the Windows 7 issue in V3. I'll soon provide you with a new build where we need the crash dmp from

Should have been fixed a while ago I believe, and the leaderboards and highlight is different in the redesigned client anyway :)

Declining this one due to above mentioned reason and the fact that the redesign will have changes in this regard as well

Still on the backlog :)
I do agree it can be confusing, especially to a new player.

Known issue which been there for quite a while, but it's very rare that it happens with so few players left (usually when there's 150-80 or so). Very high on the backlog, so hopefully we've soon got a fix for it :)

All of these should be solved with the new tour monitor protocol. Marking it as fixed, but note that it hasn't been enabled for everyone yet as there're still some issues we'll need to fix.