Stubbe-Unibet

I have checked your account and I'm unfortunately not able to help in this case. You will need to contact support by chat.

Welcome to the community! 🙂
"The bonus will expire after 7 days of opt in. If you don't complete the wagering in this time the Unibet Bonus Money and the winnings you've made by wagering the Unibet Bonus Money will be lost."
Sure customer support can make an exception and credit you a new bonus, so please reach out to them on the live chat 

Can see the withdrawal was sent a few days ago, so marking this one as solved 🙂 Congrats on the winning!

Can see the issue has been fixed by support this morning, so will mark this one as solved. Apologies for the inconvenience again!

@deadpoolconnor, welcome to the community! Apologies for the late reply. If you need help in the future, better to create a post in the help and support section 🙂
Looks like you managed to get it sorte? Can see you got £10 in bonus balance.
@Rocket666 welcome to the community to you too! You have yet to place a bet which meets the requirements. See below.
- Opt-in to the bonus during registration and make a first-time deposit of at least £10.
- Place a single £10+ bet on football, minimum odds 1/1 (2.00) or greater.
- If you decide to place your £10+ qualifying bet on a multiple bet, each leg of the bet must have minimum odds 1/1 (2.00).
- Bets placed on enhanced odds, profit boosts or special boosted odds of any kind will not trigger the bonus.
- Once your qualifying £10+ bet is settled you will receive your £30 free bets (£20 football free bet + £10 InPlay football free bet).
- Cashed out bets will not be valid for this promotion. If the cash out function is used on your qualifying bets, free bets will not be credited to your account.

Blocks now removed 🙂

Credited you some BP 🙂

Can see customer support solved this one the day after your post here. Apologies for not replying here!

@Victor2503 apologies for missing this thread! Your language has now been changed 🙂

@Renars, apologies for the VERY LATE reply! 😞
Another document was requested a few weeks before your post here. We need this last document in order to verify the account. You should see the request when you are logged in.

Sorry about missing this thread. Can see it was all verified two days after upload 🙂

This is a standard anti money laundering rule in place across all bookmakers I have ever used.
You can always check the amount that can get approved by entering xxxxxxxx as bet value. The stake limitations check is done before the account balance one.

I'm away on vacation and without access to the work laptop. Please contact customer support by live chat and ask them to specify exactly what document is needed - apologies for the bad reply from CS you got earlier. 
I assume they are requesting and ID from the card holder, but can't say for certain. 

As this was resolved Monday, as expected, I am marking the thread as solved.

Please confirm if it is the active welcome offer you would like to cancel. If it is because you want to make use of another offer, you can simply accept that and the existing one will automatically get cancelled. 

Can see this was resolved a couple of weeks ago, so marking it as solved.

Welcome to the community @Lbrigi! 
I can see customer support has informed you about some additional documents being needed today.

I can see you found the withdrawal button 🙂
Some documents are needed, before the withdrawal can be processed. Just sign in to your account and you will see the details and be able to upload it all

How's it looking with the withdrawals? Have they arrived yet?
EDIT: For now, I'll mark it as resolved 🙂

Apologies for it taking some time to answer here. As I'm sure you understand, thorough investigations had to be done.
I won't go into detail in this thread, but I'll just confirm the following:
All relevant authorities have already been informed All affected accounts have either received an email already or will receive it within a matter of days. The email will go into more detail of course. All compensation has been issued already Issue was resolved in 1 hour and 20 minutes Measures have been implemented so that it can't happen again I'd also like to stress again that everyone involved will receive an email from us, so if you don't hear anything, you have nothing to worry about.
If you have any further questions or concerns, please reach out to our customer service team who will be able to support you.

Apologies for the VERY late reply. 
Can see the documents got reviewed a week after upload and everything is now in order. We have unfortunately had a bit of a backlog with UK documents the last month or so. Currently, regular verification takes 3 days and more complicated cases like 3rd party usage can take a bit more than a week. Backlog slowly getting smaller and things looking better every day. On other markets verification is generally done within 24 hours at the moment

I can see the withdrawal was sent a couple of days after your post, so will mark this one as fixed.
It took exactly a week for the documents to get approved, which is a bit long for your case type and I apologize for that! - as well as us not replying on here. We're currently in a transitional period with the community, which means there isn't enough staff to reply on here.

This is due to Apple not having approved the two most recent updates. They're reviewing all our documentation on the gambling licenses we hold, and once that has been approved, the app will be updated. I'm terribly sorry about this issue, but it's out of our hands really.
The browser client does not have this issue and it can be used from mobile devices as well.

There is a name mismatch with ID and account holders name. Please contact customer support by chat or email, if you have further questions. We need an explanation of mismatch or new ID with right name.

Apologies for the late reply! I can see you've been advised by customer support the day after this thread. Withdrawal to bank is possible, but it should be done as a bank transfer rather than withdrawal back to card