Bambam1404 Posted October 31, 2021 Share Posted October 31, 2021 Customer service at its finest this. Absolute joke Just so you get the moral of the story this was the 3rd chat 13 hours after my 1st one with another woman who said she has escalated it to the right department they will get back to mr . Turns she dis nothing except feed me a load off bull shit theres another 3 pages to this chat to verify it But the last 2 pages are what I'm on about. NO REPECT This Is the moral to it all I was playing on a game mainly doing 40p spins sometimes 60s sometimes 20s. bearing in mind they can see all my account history what going back from my 1st spin on a game for example the game in question the most I used on a spin was 80p on king Kong megaways I was doing £1 spins same with fishing frenzy megaways but mainly between 20p n 60p per spin Then I'm down to my last 14.13p I press spin at 40p stake leaving 13.73 So I press spin again and Then this happens I get an error code plz restart the game. So I do restart it, only to find my balance on 0.00. So am thinking WTF I had £13 on there before, so am trying to find out were I can see my last spins as never had this be4 Money just disappearing out of my account The I see this so now am actually really thinking WTF hows that happened, so I reload the game, to look at my game history to find out what happened and hope it was there mistake and it will go back in my account and wat I see next is a fucking joke So it's done a £15 spin even thought I only h £13.73 in my account so I say to myself it's got to be an error with the game and it will be back in my account in a min OBV it's not so I go on chat explains what has happened she says I'll pass it over to the relevant team and they will contact me, then this guy said she hasn't escalated the matter theres been no contact with me nothing End of the day why would I do 1 spin of £13 when I've been playing that game for last hour on 20p 40p Common sense tells u that £13 is a lot for 1 spin on a slot game, it's even worse when they have my account history and can see all my transactions . All he had to do is scroll down the list and he would of clearly seenit and thought fuck me, her biggest stake was £1 so y the fuck would u spin ure last 13 pound in 1 spin if that was the case I might aswell of done that from the begining instead of spinning over £800 pound 6 hours Absolute nonsense I just want my money back and let's be honest here I would of only still spent it all on the game anyway. But it's the fact I no I didn't press £15 spin only a dick head would be pressing £15: spins PS can any1 from here sort this much appreciated Stacey Link to comment Share on other sites More sharing options...
Livertool Posted October 31, 2021 Share Posted October 31, 2021 13.73 is impossible stake to put so clearly it was error in slot. You'll just have to wait provider to sort it out. Ofc in perfect world cs could credit that mistake back to you right away and balance it out later but that is simply not state of modern day cs. But other than that i don't see what was so bad in that conversation? Link to comment Share on other sites More sharing options...
cris1285 Posted October 31, 2021 Share Posted October 31, 2021 The "so?" Christian replied is not an ideal one... my impression is like so what, gtfo, but hey, english is not my native language. Anyway, a decent guy would have credited you with your money plus extra freespins or bonus, because as far as i know and as Livertool says, its impossible to stake 13.73 in one spin. No brainer. Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted October 31, 2021 Share Posted October 31, 2021 Based on the information here, I'm sure you'll get the money back, but as Livertool said, the CS agents can't just credit you right away. It'll need to be investigated what happened and the game round will have to be cancelled. I understand this can be frustrating, but if a game error occurred, you will of course get the funds returned 🙂 I agree the chat doesn't look great and will forward it internally. 1 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Bambam1404 Posted October 31, 2021 Author Share Posted October 31, 2021 @Stubbe-Unibet @Livertool @cris1285 thank you all for your help I'll just have to wait and see what happens with this 1 Link to comment Share on other sites More sharing options...
Bambam1404 Posted October 31, 2021 Author Share Posted October 31, 2021 Well thought I would keep u informed it's now been 37 hours sine this happened and I brought it to there attention and still nothing done, not even a courtesy email saying "sorry it is taking so long were doing everything we can to resolve this issue as quickly as possible" It's a joke really let's be honest it took me 4mins to log on go into the community find this post and reply to it. Yet they cba taking 2 mins out to send a quick courtesy email. I'll tell you why that is because it involves giving money back and we all no bookies hate paying money out 😉🤣🤣 Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted October 31, 2021 Share Posted October 31, 2021 It's weekend and not necessarily an easy issue to fix; it'll likely have to be done by a specific individual or team. I did send an email to follow up on the whole customer support handling of the case, but you'll have to rely on the support for getting your issue resolved. I'm not aware of the usual case handling time for these cases - support should have informed you - but I believe it'll likely be solved tomorrow. 1 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Bambam1404 Posted October 31, 2021 Author Share Posted October 31, 2021 To be honest I didn't really expect it to be sorted today but like you said they should of atleast had a rough idea on the timescale but thanks for your help and feedback 1 Link to comment Share on other sites More sharing options...
Solution Stubbe-Unibet Posted November 1, 2021 Solution Share Posted November 1, 2021 Can see the issue has been fixed by support this morning, so will mark this one as solved. Apologies for the inconvenience again! 1 1 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Wokeyedwill Posted November 1, 2021 Share Posted November 1, 2021 Wow cant believe what I'm reading not very good what happened but the chat transcript that agent should be atleast given a written warning about is conduct. @cris1285imbfrom England and let me tell you that "NO" by the agent is basically saying ""I COULDN'T GIVE A FUCK" But as usual here in the unibet community u can always rely on the mods and pro active members to try and get it sorted for u @Stubbe-Unibet does it again top bloke 3 Link to comment Share on other sites More sharing options...
Livertool Posted November 1, 2021 Share Posted November 1, 2021 Oh so sensitive again. Do you use cs to get hugs or things solved? Cs clearly said how problem will be handled, totally irrelevant point of money being hers or small amount does not change things at all, hence "so" Imo worst mistake there is that cs says that spin was regularly played and completed but at least he got the point on second try. They sometimes tend to jump to their own conclusions or opinions which is bigger no no compared to straigth talk. 1 Link to comment Share on other sites More sharing options...
Wokeyedwill Posted November 1, 2021 Share Posted November 1, 2021 I'm not debating what the cs about the spin my point was the SO and as I'm presuming by ure name @Livertoolure from uk aswell, so u know aswell as me that SO might aswell say what ever fuck off. And tbf if ubwent to the shop and they short changed u and u go back in and explain that to the shop keeper and he/she replays SO u would go mental and I think what @Bambam1404 point is that he says so and that's probably pissed her off as it would most people let's be honest. then he replied sarcastically "ok have a good night" and then ends the chat. No wonder she was pissed off and fuming I would be. End of the @Stubbe-Unibet as sorted another issue out well done sir 🔝guy 2 Link to comment Share on other sites More sharing options...
Bambam1404 Posted November 1, 2021 Author Share Posted November 1, 2021 3 hours ago, Stubbe-Unibet said: Can see the issue has been fixed by support this morning, so will mark this one as solved. Apologies for the inconvenience again! Yes it was refunded this morning thanks to you. Thank you very much @Stubbe-Unibet 1 Link to comment Share on other sites More sharing options...
Livertool Posted November 1, 2021 Share Posted November 1, 2021 Slight hint of my country in profile pic 😉 How about taking so as so and not jumping to conclusions. Sure he could have said it more nicely too but as far as i'm concerned when i have to enter cs, i like it fast in fast out. Don't need fancy small talk, just things solved. 1 Link to comment Share on other sites More sharing options...
Bambam1404 Posted November 1, 2021 Author Share Posted November 1, 2021 2 minutes ago, Livertool said: Slight hint of my country in profile pic 😉 How about taking so as so and not jumping to conclusions. Sure he could have said it more nicely too but as far as i'm concerned when i have to enter cs, i like it fast in fast out. Don't need fancy small talk, just things solved. Very fair point I'm the same in and out but when you get the SO and just as I'm writing my reply he ended the chat atleast he could of give me chance to have my reply what would of been very much straight talking and straight to the point 😉😉 Ps thanks again for your help. I might just change my name to FIERYBITCH because straight talking is what I'm good at 🤣🤣 2 Link to comment Share on other sites More sharing options...
Wokeyedwill Posted November 1, 2021 Share Posted November 1, 2021 24 minutes ago, Livertool said: Slight hint of my country in profile pic 😉 How about taking so as so and not jumping to conclusions. Sure he could have said it more nicely too but as far as i'm concerned when i have to enter cs, i like it fast in fast out. Don't need fancy small talk, just things solved. 🙈🙈🤣🤣 didn't even have a look at the picture tbf #carlsatool 😭😭 2 Link to comment Share on other sites More sharing options...
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