Jami-Unibet

Hey @szebka,
Happy birthday a day late!
I've moved your messages from 2 other threads to here. Like Ray mentioned in both of the posts, unfortunately a "birthday bonus" is not something that is given as a guarantee. Our pro active bonus system rewards players automatically based on their history with us.
Please let me know if there's something more I can do for you, happy to help. :)

Hey @Ivan97 and welcome to the Community!
Checking your betting history I can see you made a livebet on Milan - Juventus on "Next corner". This bet is visible in your betting history as well. 
Please let me know if this is not the one and I can check again. 

Hey @LucyMercer and welcome to the Community!
Every verification case is different. The general guideline is that a verification takes 1-3 business days to complete. Some are a lot faster and are handled within minutes, some are more complex and will require different documents and the handling time will be slightly longer. There is no way for us to give out a standard time for every verification, just general guidelines.
I've asked around about your case and there is a request for additional documents at the moment. You should receive more information about these requests via email from our Customer Support. 
Please let me know if there's something unclear in this and I'll explain to the best of my abilities. :)

Hey @Tank3 and welcome to the Community!
Apologies for the late reply, I'm pleased to say however that the issue was handled in the meantime without our input. :) 
Please let me know if there's something else I can do for you! 

Hey @miziel!
I've expired your HexaPro ticket and added back the bonuspoints! Feel free to try again. ;) 

Hey @Trapdoor and welcome to the Community!
No reason whatsoever, someone just forgot to click "approve" on it. This is done now and should not show up as pending. :)
Please let me know if you need something more and I'll be happy to assist.

Hey @JackUnibetter and welcome to the Community!
Apologies for the inconvenience caused, this was a mistake on our part. Everything is in order now and you are able to make a withdrawal!
Please let me know if you need something more and I'll be happy to assist. :)

It's done now. You can now open a new account with the same email in EUR. :)

Hey @Sch1978 and welcome to the Community!
Unfortunately the bet you have made does not qualify to release the freebets. Some of the requirements are as follows:
- Place a single £10+ bet on football, minimum odds 1/1 (2.00) or greater.
- If you decide to place your £10+ qualifying bet on a multiple bet, each leg of the bet must have minimum odds 1/1 (2.00).
- Bets placed on enhanced odds, profit boosts or special boosted odds of any kind will not trigger the bonus.
- Once your qualifying £10+ bet is settled you will receive your 4 x£10 free bets.
The good part of this is, that the bonus is still active. So you can make a qualifying bet now which will still release the freebets, just make sure they follow the criteria above. 
Please let me know if you need something more and I'll be happy to assist. :)

Hey @steppek77,
There is a FAQ and a Help Center before Live Chat as that eliminates a lot of questions people would otherwise contact CS for. Providing answers faster and without the hassle of contacting CS is more efficient than just having a chat. Obviously the chat option is still there if the answer is not found via Help Center. 
Also the Community here is a place that will provide answers, by members and staff. 

Hey @Napoleon and welcome to the Community!
I've sent this forward and you should be able to place bets shortly. I'll let you know if there's any more issues or changes. 
Please let me know if you need something more and I'll be happy to assist. :)

The latest proof of address was rejected due to not having the date of issue visible. Could you upload one with date of issue visible and let me know, I'll send it further straight away. :)

Hey @Bogdan89 and welcome to the Community!
The proof of address document has been re-requested and you should have more information in your email. If you let me know when the new one is submitted I can take a look again!
Let me know if you need something more and I'll be happy to assist. :)

Hey @markka_1 and welcome to the Community!
This bet was placed with bonus money and after placing the bet the bonus was cancelled which then will void the winnings even when the bet shows as won. 
Let me know if you need something more and I'll be happy to assist. :)

Hey @pippix,
I can see that there's additional document requests on your account, information should've been sent to you via email. 

Hey @YlarP and @lane,
Missing tokens were credited yesterday for everyone, apologies for the delay.

Hey @Kryger2408  and welcome to the Community! 
You are correct, account was closed due to not being verified within 30 days. The documents you had submitted were approved yesterday, unfortunately they forgot to remove the block from the account. 
Account is now reinstated and you should be able to log in!
Let me know if you need something more and I'll be happy to assist.

Hey @cynder3 and welcome to the Community!
Apologies for the delay in response. From what I can see the money did reach your Unibet account, could you confirm this?
Let me know if you need something more and I'll be happy to assist.

Hey @Geri94 and welcome to the Community! 
Could you check again? Looks like 700HUF Free bet was added to your account yesterday. Please let me know if this is not the case.

Hey @WladyslawSlaw  and welcome to Community! 
You can upload the photos directly to your account so they will be reviewed by the relevant department as soon as possible. You should receive an email once a document is either approved or rejected with the reason as well. Due to high number of documents we are receiving at the moment it might take a bit longer than usually.
Please let me know if you need something else and I'm happy to take a look. 

Hey @Helppoojakivaa  and welcome to the Community!
Apologies for this, was a technical issue with the deposit method not being included in bonus and will be fixed. :) 
Bonus is now in your account, please let me know if you need something else, more than happy to help. :) 

Hey again,
 
I already replied in the other thread regarding verification, all is sorted for now. :) 

Hello @Bl3ss3dMMA!
Unfortunately at the moment we do not offer 2 factor authentication. This is something that we have discussed and are still discussing within the office and is possibly offered in the future.
We do offer a similar login method for certain markets that use a security token (Or banking details etc) but this is not for everyone.
 

Hey @steppek77!
I understand that these requests might seem odd but it is due to new verification rules we have put in place. This is to make it safer (and be compliant) for the customers and for us as a company. 
If you'll go to your verification page you'll see that the request changed slightly, but there is still a document we'll need. Unfortunately I can't go too in to detail why exactly the requests are done, but rest assured, you  are not the only one with this request.
Feel free to ask if you have any questions and I'll answer them to the best of my ability!

Hey @Zippyyy and welcome to the community! 
 
I took a look at your account and there is some document requests in place. You can upload these documents via your account and it'll be handled ASAP. :)
Feel free to ask if you have any questions!