steppek77 Posted January 27, 2020 Share Posted January 27, 2020 Just wonder, why don`t Unibet have the Live Chat available at the front page? Instead of you have to go to the "Help"-page, and the to "About Unibet", and then to "Contact Unibet", and finally you can choose whether you want Live Chat or E-mail.. And when you after all these unnecessary steps, choose "Live Chat" they are too busy so you have to change language.. Why do it so 1 Link to comment Share on other sites More sharing options...
Solution Jami-Unibet Posted January 27, 2020 Solution Share Posted January 27, 2020 Hey @steppek77,There is a FAQ and a Help Center before Live Chat as that eliminates a lot of questions people would otherwise contact CS for. Providing answers faster and without the hassle of contacting CS is more efficient than just having a chat. Obviously the chat option is still there if the answer is not found via Help Center. Also the Community here is a place that will provide answers, by members and staff. 2 Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
steppek77 Posted January 28, 2020 Author Share Posted January 28, 2020 @ReCorpH wrote: Hey @steppek77,There is a FAQ and a Help Center before Live Chat as that eliminates a lot of questions people would otherwise contact CS for. Providing answers faster and without the hassle of contacting CS is more efficient than just having a chat. Obviously the chat option is still there if the answer is not found via Help Center. Also the Community here is a place that will provide answers, by members and staff. I understand that @ReCorpH , but I miss it when I have a questions I know it is not at the Help Center. Maybe I should have a little more patience :) 1 Link to comment Share on other sites More sharing options...
Sveid Posted February 29, 2020 Share Posted February 29, 2020 WHERE is the chat? After FAQ? What does that mean? I can't find it. 1 Link to comment Share on other sites More sharing options...
RayL Posted March 1, 2020 Share Posted March 1, 2020 @Sveid, you would need to navigate through the relevant section related to your question in order to be offered the Chat button. This is made so players use the information in the Help Centre first and only contact live chat in the case that they don't find the necessary info there. https://www.unibetcommunity.com/t5/Unibet-how-to-s/Live-chat-How-to-get-in-touch/m-p/167367#M166 1 Former Community Moderator Link to comment Share on other sites More sharing options...
dayontour Posted March 3, 2020 Share Posted March 3, 2020 I am finding this not to be so... "Obviously the chat option is still there if the answer is not found via Help Center".I have followed the help Centre links below trying to get help concerning poker and never get the option of live chat or an email address I can contact when my problem is not listed.https://unibet-en.helpsite.cloud/homehttps://unibet-en.helpsite.cloud/category/pokerhttps://unibet-en.helpsite.cloud/category/poker/tournamentshttps://unibet-en.helpsite.cloud/category/poker/poker-faqsCan you please give a link to live chat or an email address to contact unibet, I am very surprised how difficult it is to contact unibet. 1 Link to comment Share on other sites More sharing options...
Jami-Unibet Posted March 4, 2020 Share Posted March 4, 2020 If the reason you are contacting is not listed, just click on any one of them and the following page appears:Under "Still need help?" There's a button that says "contact". When you click that, it opens the option to either Live Chat or Email.Please let me know if you need something more, happy to provide. :) Satisfied with the community? | Read our guidelines? | Meet the team | Seen our latest blog posts? Link to comment Share on other sites More sharing options...
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