RRH1

Now into the third day, usually play ‘The Pitch’ but it has become “Pitch Black” 🙈

When one lives in his own back passage it comes natural, he did state he wasn’t ‘technically’ getting paid for being here but take that with a pinch of salt along everything else he has written. Hope this ‘new’ format gets a u-turn and the former format is back soon.👌

Is that why I can’t sleep ? 😱😂

Honestly. Proves that the truth hurts, don’t you think ?

Give yourself a break. Only person who is being less than civil on here is yourself.

The said manager would have to grow a pair to think of something so original 😉

Was not directed to you, Derekn. Read the Post and the person who was quoted was the recipient. And, yes, I would say that to their face (or faeces) 😂

. Ah, now things become clearer .. you state that it doesn’t matter what I think. And that probably applies to the majority of players who have posted on this Topic too. That is a ‘fact’ ! I am certain you are one those people who inhabit their own back passage. As for being a ‘Poker Product Manager’ you certainly spend a whole shed load of time on this Forum insulting the intelligence and integrity of paying customers. .

Is that how you spell ‘ Stubbern ‘ ?

. Judging by the inane comments you have made on this Topic do you honestly believe that consumers will believe this ? Plus, again, you misunderstand the point. The point I was making was the ‘old’ product was never out of use as long as this “new” product, regardless of any ‘network issue’ excuse … so how much more money has the “new” product made in the last two days ? .

Real people are not “data” … you are dealing with real people here and don’t seem to be on the same page as the majority … Meanwhile, the demographic profile of Bingo, at present, look’s bleak … or black … you decide …

This is Bing Oh ! The ‘new’ format on a mission to increase takings over traditional Bingo … it’s not working very well, is it ?

I prefer “The Pitch” to “Pitch Black” as I can play Bingo on The Pitch 🙂

Beg to differ, it is straight case of ‘black and white’ - players come to the site to play Bingo and it is not working, all they get is a blank screen ! If traditional Bingo is in decline why are all the other betting sites still using the tried and tested method instead of this gimmicky ‘new’ format ? Trust the facts will speak volumes and takings will be down with this ‘new’ format compared to the old and a u-turn is required. And once again, you add inane comments such as ‘old schoolers not liking it’ when you have no clue as to what age anyone is ? ”If it ain’t broke, then don’t try and fix it” Give back the Bingo and condemn this Bing Oh to Room 101 !

The Customers are always right unless the people providing the service can provide coherent reason why they can’t, in your case you have failed miserably. Again, making inane comments like ‘what kind of parallel universe are you living in’ does not help your case. If you are a ‘manager’ the heaven help all consumers of this site. Your customer service is abysmal, to say the least. Every post (except for yours) on this Topic makes perfect sense … the product is not producing. The ‘new’ product is a gimmick, nothing more, it dilutes the game of traditional Bingo and takes away the limited control that players have. Hope you understand, as I came here to play Bingo, not educate you.

. Don’t recall being consulted on any change to the tried and trusted format of Bingo. I am not a fan of the ‘new’ format on many levels, not least the absence of the traditional Bingo Caller - this ‘new’ format removes everything that playing Bingo involves, like being able to view all the Bingo Cards one has purchased. It is too much like AI in my opinion, it feels sinister to say the least. Bring back the old format and put the ‘o’ back in “Bingo” instead of this Bing oh ! .

Personally feel you have made things worse by the suggestions you made, the outright defence of the company not being at fault, then backtracking on everything stated by yourself, mixed with inane comments such as “I can feel the Christmas spirit and joy”. Think the only excuse not offered has been Murphy’s Law … but even Murphy’s Law doesn’t last this long. What became of ‘the customer is always right’ … I wonder ? Faith in Unibet has been severely dented due to this issue. Playing Bingo is an escape from real life, a bit of fun with the possibility of winning something which has been removed through no fault of the consumers. .

Oh for goodness sake, stop splitting hairs, 25 hours is two days ago in any language. Pretty dismal customer service when it takes so long to rectify a known issue, especially when it’s a 24/7 365 days operation.

It was but a fleeting moment, just long enough to notice the free scratch card had absconded.

Note the lack of apologies from the company person ?

Bet you 10 Maltesers you are right 🙂

This issue was reported two days ago, were the Staff on their jollies then ? Thought this was a 24/7/365 site ? There is no ChristmasSpirit and definitely no Joy without Bingo and having faith in a Company to put things right as soon as anything is raised. Having tried all your suggestions without success I feel you can show some empathy with paying customers instead of replying with inane comments ?

So, the ‘minority’ of Users reporting a problem, such as those here. don’t matter then ? I’m in. England, been here all the time I’ve played Bingo/MiniGames on here … now is there any other unlikely excuses you can conjure up ?

Spoke too soon … it’s vanished again !!!

Good news and bad news. Good news … Bing oh is back ! Bad news … some bar steward has nicked the free scratch card !!! .