The Customers are always right unless the people providing the service can provide coherent reason why they can’t, in your case you have failed miserably.
Again, making inane comments like ‘what kind of parallel universe are you living in’ does not help your case. If you are a ‘manager’ the heaven help all consumers of this site. Your customer service is abysmal, to say the least.
Every post (except for yours) on this Topic makes perfect sense … the product is not producing.
The ‘new’ product is a gimmick, nothing more, it dilutes the game of traditional Bingo and takes away the limited control that players have.
Hope you understand, as I came here to play Bingo, not educate you.