KenTouchMe Posted March 19, 2017 Share Posted March 19, 2017 Hi , i finished the weekly promo SNG , 6 x 2E SNG for 5 days , but the ticket i got it's a 2E SNG instead of 10E SNG . Also if someone will take care of this i would appreciate if could be exchanged directly to a 10E MTT .Thanks ! Link to comment Share on other sites More sharing options...
ProMode93 Posted March 19, 2017 Share Posted March 19, 2017 at me aswelllThe suport did tell me on the english site says if u finish step 3 they give 2e sit and go tiket( but i printscreen my notifications and tikets and did show to her and she said will report the bug and will let me know as Link to comment Share on other sites More sharing options...
Genelecus Posted March 19, 2017 Share Posted March 19, 2017 Exactly same issue, we should get 10€ ticket, not 2€ which we got last week...Added screedshot where this is clearly shown in Unibet own web page (Finnish version): https://fi.unibet.com/promotions/poker-promotions/moving-on-up-sng Link to comment Share on other sites More sharing options...
Nielu Posted March 19, 2017 Share Posted March 19, 2017 Same issue hereI got a 2 euro SNG ticket instead of a 10 euro one on the step it up challenge.can you exchange into a corect one of 10 euro, please?one of my Aliases is "Nielu" or "Nielu256"Thank you for this Link to comment Share on other sites More sharing options...
ProMode93 Posted March 19, 2017 Share Posted March 19, 2017 I did receive now my 10e sit and go tiketty unibet Link to comment Share on other sites More sharing options...
dclg11 Posted March 19, 2017 Share Posted March 19, 2017 I have the same problem. Just finished the mission and recieved a 2euro ticket instead of 10euro SNG Link to comment Share on other sites More sharing options...
MarcoV Posted March 19, 2017 Share Posted March 19, 2017 @dclg11, @KenTouchMe, @Nielu, @Genelecus The tickets are corrected now :) Acutally looks a bit weird, because the title of the ticket says "€10" in the backoffice but the value is indeed only €2, so there's definitely something wrong with the setup of the ticket. Former community moderator Link to comment Share on other sites More sharing options...
DelProc Posted March 19, 2017 Share Posted March 19, 2017 Hi 2 all. I got a ticket and played 1 tournament for 2 euros. After that, the ticket was gone. What do i do. Can I get a 4re ticket for 2 euros or a bonus of 8 euros? Link to comment Share on other sites More sharing options...
Merenitsu Posted March 19, 2017 Share Posted March 19, 2017 I performed today advanced and received a ticket 2E stngo, but no 10e stngo and I played it. Then I went into the unibet community and found out about the bug. How do I get 8 euros? Link to comment Share on other sites More sharing options...
Nielu Posted March 19, 2017 Share Posted March 19, 2017 @MarcoVNo, personally, I realised that it's bug, or some missunderstanding. Thank you for correcting the error. Unfortunetly there might be guys who don't really bother with resolving theyr issue and they might feel deceived by the Unibet.It would be nice for the future people, if the bug was resolved in time :) Thank you again Iulian Link to comment Share on other sites More sharing options...
MarcoV Posted March 19, 2017 Share Posted March 19, 2017 The issue has been reported to our poker team. I'll let you know in this thread as soon as I get an update. I manually changed the tickets for some of you guys already, but it would require a lot of work if I'm going to handle all of them manually, so I'll wait for the poker team to fix it :) They should be able to change the value of the ticket without removing anything Former community moderator Link to comment Share on other sites More sharing options...
Robin-Unibet Posted March 19, 2017 Share Posted March 19, 2017 @Nielu @KenTouchMe @DelProc @Merenitsu @MarcoVThe issue with the ticket has been fixed now and everyone that won a ticket from the promo has been credited with a new correct value ticket .Thanks for reaching out! Link to comment Share on other sites More sharing options...
Nielu Posted March 19, 2017 Share Posted March 19, 2017 @MarcoVHey again sorry to bother you.Now I have 2 x10 euros SNS tickets... I remember that I should've had one....Should you remove one, or I should just let it expire....?Thank you Iulian Link to comment Share on other sites More sharing options...
Merenitsu Posted March 19, 2017 Share Posted March 19, 2017 Thank you unibet!!!! I got a ticket!!! Link to comment Share on other sites More sharing options...
MarcoV Posted March 19, 2017 Share Posted March 19, 2017 Thanks for reminding me, @Nielu. I've removed the ticket. Former community moderator Link to comment Share on other sites More sharing options...
unibetslowplay Posted March 20, 2017 Share Posted March 20, 2017 [reposting as I did not get a reply in other thread]RE: Point of confusion on the Moving on Up SNG promo: I played almost exclusively HU SNGs at the first two levels and RECEIVED the reward for each of those two weeks (thank you). Now during week 3 to earn the 10Euro ticket I also have played only HU SNGs (proably about 20 day at 4 or 10 Euro) and NOT RECIEVED any indicator of meeting that day's requirement (though, strangely, I did for day 1 of 5, but not the next day or day after....). Has there been a change? Was I not supposed to get it for the first two levels playing only HU SNGs? Please advise. Thanks. #unibetslowplay Link to comment Share on other sites More sharing options...
MarcoV Posted March 20, 2017 Share Posted March 20, 2017 Good question @unibetslowplay.The Moving On Up promo was actually meant to be for 5 seats SNG the whole time. You're right about the first two weeks, because the system included HU SNG even though it wasn't supposed to be a part of the promotion. There were also a few issues with the description of the promotion - at first it said "play any SNG" in the client, but it was changed to "SNG 5 seats" once we noticed the error. The information on the site has been correct the from the beginning but the setup was indeed changed for week 3 and 4.Sorry about the misunderstanding :( Former community moderator Link to comment Share on other sites More sharing options...
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