prissi74 Posted January 10, 2017 Share Posted January 10, 2017 Hello,can anybody help me please with the promotion "cashback Monday" at Bingo.I did spent alot on playing bingo but dident get the 5€ vouchers that you supose to get if you spent 10€.What do i have to do to get the 3x 5€ bingo voucher?Priscila :cash::cash1: Link to comment Share on other sites More sharing options...
AndreiBN Posted January 10, 2017 Share Posted January 10, 2017 Hi @prissi74Think it's a local Bingo promotion for the customers of your country only,because i can't find any "Monday Cashback " promotion when i check the Bingo section.The only one i could find was back in may last year..If you read the T&C of the offer and didn't get your vouchers,just go to Live Chat and they will gladly help you out :) "When things are bad, it's the best time to reinvent yourself" Link to comment Share on other sites More sharing options...
prissi74 Posted January 10, 2017 Author Share Posted January 10, 2017 Thanks alot for that fast answer Andrei It is not listed in the Bingo promotion section anymore now, I just checked my siteits only at the promotion section page on monday I will ask live chat now and tell you later what they will say Link to comment Share on other sites More sharing options...
prissi74 Posted January 13, 2017 Author Share Posted January 13, 2017 Hi again,just to let you know,i did send 2 emails but dident get a answer till no :-(priscila Link to comment Share on other sites More sharing options...
AndreiBN Posted January 14, 2017 Share Posted January 14, 2017 @prissi74 Sorry to hear that you haven't got any reply to your emails.Did you first ask in Live chat or did you directly sent them an email? Would advice you to ask the about this on Live chat and also about the email issue "When things are bad, it's the best time to reinvent yourself" Link to comment Share on other sites More sharing options...
prissi74 Posted January 14, 2017 Author Share Posted January 14, 2017 Hi again,i asked on live chat first but they couldnt help and said to sent a email and thats what i did right away.Yesterday i asked on live chat again if they can check because i dident get a answer via mail and again no help, so i did sent another email yesterday but still no answer :teardrop: Link to comment Share on other sites More sharing options...
AndreiBN Posted January 14, 2017 Share Posted January 14, 2017 Don't worry :) For sure you'll get an answer when @testuser1 , @MarcoV or @JeppeL will look at this as soon as they can and get in touch with the right person. "When things are bad, it's the best time to reinvent yourself" Link to comment Share on other sites More sharing options...
Valkyrie Posted January 14, 2017 Share Posted January 14, 2017 Sorry to hear that live chat couldn't help you (that's odd by the way) and that you didn't get any reply to your emails either @prissi74. Maybe if we try to alert our resident Bingo expert @Martin1 or one of the other community mods - @testuser1, @MarcoV or @JeppeL one of them can lend a hand in solving the problem for you.EDIT: I really should update before I reply - went to do something else in between and didn't see that @AndreiBN had already said almost the same thing, sorry. :happyshy: Link to comment Share on other sites More sharing options...
prissi74 Posted January 14, 2017 Author Share Posted January 14, 2017 haha ok ;-)thanks for helping :lovekiss: Link to comment Share on other sites More sharing options...
JeppeL Posted January 14, 2017 Share Posted January 14, 2017 Sorry for the late reply @prissi74! Did you have this sorted? I'm not aware of the details of the promotion at the moment, but I'd be happy to look into it :) Former Community Manager Link to comment Share on other sites More sharing options...
prissi74 Posted January 14, 2017 Author Share Posted January 14, 2017 Hello,no, nothing yet.Thanks, that would be nice if you could help Link to comment Share on other sites More sharing options...
prissi74 Posted January 14, 2017 Author Share Posted January 14, 2017 again me,i found the link now .https://de.unibet.com/promotions/bingo-promotions/monday-cash-back Link to comment Share on other sites More sharing options...
JeppeL Posted January 14, 2017 Share Posted January 14, 2017 Thanks a lot @prissi74! I'm afraid it's an old promotion and no longer active :( The promotions that are running at the moment will always be available and shown after clicking the Bingo Promotions tab. Former Community Manager Link to comment Share on other sites More sharing options...
prissi74 Posted January 14, 2017 Author Share Posted January 14, 2017 It is available every monday at the promotion offers at unibet ( you´ll see if you check this monday )I know it says every monday in may from 00:01 to 23:59 CET but it is in there every monday no matter what month it is Link to comment Share on other sites More sharing options...
JeppeL Posted January 14, 2017 Share Posted January 14, 2017 I see, in that case I'll make a ticket with our customer support and have them look into and get back to you @prissi74. By the way, when the promotion appears on the site on Mondays, does it always state that it's for May? I'll have to notify somebody about that if it is indeed the case :) Former Community Manager Link to comment Share on other sites More sharing options...
prissi74 Posted January 14, 2017 Author Share Posted January 14, 2017 yes the last weeks what i saw it always say may.And here the same mistake from the promo this weekend,check die link :https://de.unibet.com/promotions/bingo-promotions/lucky-spin-weekend-tournaments#2916and there is the same mistake with the month,it says :The promotion runs from the 27 August till Sunday 25 September 2016 Link to comment Share on other sites More sharing options...
prissi74 Posted January 14, 2017 Author Share Posted January 14, 2017 is it possible to get a free poker ticket or some free spins please till this is clarified with the customer support :happyshy: Link to comment Share on other sites More sharing options...
JeppeL Posted January 14, 2017 Share Posted January 14, 2017 I'm not authorized to issue such freespins or tickets @prissi74, it's just not something that we do, or we'd have our hands full issuing them all the time :) Former Community Manager Link to comment Share on other sites More sharing options...
prissi74 Posted January 16, 2017 Author Share Posted January 16, 2017 Hi,now you can check at the bingo promotion offers, it is in there again like I said https://www.unibet.de/promotions/bingo-promotions/monday-cash-back I hope I get my 5x 5€ bingo vouchers now after waiting 1 week P.S.: I still dident get a answer on the email I sent to Unibet support - promo dep. on Tuesday Link to comment Share on other sites More sharing options...
AndreiBN Posted January 16, 2017 Share Posted January 16, 2017 @prissi74 Hello again,I've checked as well the german version of Unibet,and it is indeed this promotion when you look at the Bingo promotions tab,but i think it's just obviously a mistake and they just didn't removed it.In the description in states that it's running during the month of april,and in the terms and conditions of the same promo,it's says it runs in the month of may :)Hope the guys will sort you out and fix your problem,but from what i can see,don't wanna take any sides here,not sure how much you are entitled to those tickets,as i presume that even when you started playing bingo and have seen this promotion 2 weeks ago,or whenever you noticed it,i think that if you had read the whole terms and conditions,it would have been the same error in there,so basically, there was nowhere a promotion like this during the month of january,it was just an old unremoved promotion,that could ,indeed,mislead you to belive something else,but,of course,as customers,it's within our responsability to read anything related to a promotion that we wanna cosider participating into... "When things are bad, it's the best time to reinvent yourself" Link to comment Share on other sites More sharing options...
prissi74 Posted January 16, 2017 Author Share Posted January 16, 2017 I just checked the promotion bingo offers ( german version ) and saw that they finally deleted that monday cashback offer complete now.But I still dident get a answer so I went to live chat again and he told me to wait on chat so he can check,so i waited and waited and waited till a message box poped up telling me i am the only one on chat !!!Since Monday I send 2 Emails to unibet support, was on live chat 3 times now and no reaction at all I am very disapointed about that :teardrop: Link to comment Share on other sites More sharing options...
Martin1 Posted January 17, 2017 Share Posted January 17, 2017 Hi @prissi74,First of all, I'm sorry about the lack of response from customer support, as well as my delayed response here.I saw this post yesterday, and had the page removed to avoid more confusion, but forgot to respond here.Unfortunately, @AndreiBN is correct. As the promotion does say that it's for April, there's no grounds for compensation.But, since you did bring this to our attention, I've issued you with a €10 voucher as a good will gesture. :)I also issued AndreiBN with a €5 voucher for being so helpful, and @Valkyrie for remembering to tag me.Keep up the good work, guys! :D Link to comment Share on other sites More sharing options...
AndreiBN Posted January 17, 2017 Share Posted January 17, 2017 Thank you @Martin1 .That's really nice of you and i'll hit the Bingo rooms for a quick fun :D "When things are bad, it's the best time to reinvent yourself" Link to comment Share on other sites More sharing options...
Valkyrie Posted January 17, 2017 Share Posted January 17, 2017 Wow, thanks @Martin1. :) I was just wondering where that voucher came from. And good luck to @prissi74 and @AndreiBN as well, hope you win something nice with yours. Link to comment Share on other sites More sharing options...
catanamaria3 Posted January 17, 2017 Share Posted January 17, 2017 I would be delighted to play bingo can be a bonus for me ?? I played myself but it seems that luck did not smile .multumesc and the hope, Link to comment Share on other sites More sharing options...
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