My poker tournament has paused unexpectedly - what now?

[Stubbe-Unibet]

In order to ensure everyone is impacted equally by global connection issues, we've got an automatic pause of tournaments in place, whenever there're widespread disconnection/server issues.

If your tournament has just been paused unexpectedly, here's what to do and expect:

1. Please don't close the table, when the tournament has paused. Keep the client and table open.
2. During business hours we will always try and keep everyone informed about what's going on. This is done here on the community as well as through notifications in the poker client. If the issue happens during the night, we likely won't be able to provide live updates on the status.
3. For all HexaPro's, all SNG's and MTT's with less than €20,000 prizepool: if the tournament has not resumed again within 30 minutes, the tournament will be cancelled.
4. For MTT's with a prizepool of €20,000 or more: if the tournament has not resumed within 60 minutes, the tournament will be cancelled. 

So in case of an unexpected pause, please keep the table open for 30-60 minutes, based on the above criteria. If the tournament has not resumed by then, you can close the client/sign out and be rest assured that the tournament will not resume.

The actual cancellations and refunds do not happen automatically after 30/60 minutes, so the tournaments can remain paused for longer, before being cancelled. If an issue were to occur at 3am, it is for instance possible that the cancellations wouldn't happen before around 8am.

When a tournament is cancelled, refunds are paid according to the cancellation policy found here: https://cf-mt-cdn1.relaxg.com/chew/rules/com/en_GB/tournament_cancellation_policy/