B12 Posted December 22, 2023 Share Posted December 22, 2023 Hi everyone, Been playing poker on Unibet for 6 years and love the site but having an issue which may mean I can no longer continue to do so. I am a recreational player, in profit overall, and have built up a bankroll to play at the higher stakes available on the site. The loss limit of 2.5k is now proving to be an issue at the stakes I am playing. I have tried to get this increased but support want to base my affordability on monthly disposable income of my salary rather than considering bankroll management and moving up through stakes. I've had to provide a load of financial information but feel like banging my head against the wall as they don't seem to understand poker and that my bankroll is completely separate to my life finances. Can anyone here help me or had similar issues? Maybe the unibet support poker team monitor these posts and can help? TIA and for reading 😐 Link to comment Share on other sites More sharing options...
Gravyy Posted January 19 Share Posted January 19 Did you get any further forward with this? Link to comment Share on other sites More sharing options...
FaiDeaEmo Posted January 19 Share Posted January 19 Wow that is truly sad to hear, didn`t even think about that... so basically they can tell a successful poker player to stop playing because he cannot bring enough proof of other income that is greater/similar as the money he spends/loses/wins from poker? Link to comment Share on other sites More sharing options...
B12 Posted February 23 Author Share Posted February 23 On 1/19/2024 at 6:55 PM, Gravyy said: Did you get any further forward with this? No mate, did you? Link to comment Share on other sites More sharing options...
B12 Posted February 23 Author Share Posted February 23 On 1/19/2024 at 9:33 PM, FaiDeaEmo said: Wow that is truly sad to hear, didn`t even think about that... so basically they can tell a successful poker player to stop playing because he cannot bring enough proof of other income that is greater/similar as the money he spends/loses/wins from poker? Exactly that. 1 Link to comment Share on other sites More sharing options...
Ace-Two Posted February 27 Share Posted February 27 This is a problem for me too. I am a fulltime poker professional and would love to play a lot of my volume on unibet (and pay you lots of rake) but it's impossible with the loss limits unless I run good at the start of the month Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted February 27 Share Posted February 27 Did any of you send in proof of your long-term poker income? - bank statements and official exports from other sites and ideally also a tax statement confirming your poker income last couple years (if you live in a country where it'd show on the tax statement). While I understand the frustration, I can't do much, unless you've already sent in all the documentation. Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
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