B12 Posted December 22, 2023 Share Posted December 22, 2023 Hi everyone, Been playing poker on Unibet for 6 years and love the site but having an issue which may mean I can no longer continue to do so. I am a recreational player, in profit overall, and have built up a bankroll to play at the higher stakes available on the site. The loss limit of 2.5k is now proving to be an issue at the stakes I am playing. I have tried to get this increased but support want to base my affordability on monthly disposable income of my salary rather than considering bankroll management and moving up through stakes. I've had to provide a load of financial information but feel like banging my head against the wall as they don't seem to understand poker and that my bankroll is completely separate to my life finances. Can anyone here help me or had similar issues? Maybe the unibet support poker team monitor these posts and can help? TIA and for reading Link to comment Share on other sites More sharing options...
Gravyy Posted January 19 Share Posted January 19 Did you get any further forward with this? Link to comment Share on other sites More sharing options...
FaiDeaEmo Posted January 19 Share Posted January 19 Wow that is truly sad to hear, didn`t even think about that... so basically they can tell a successful poker player to stop playing because he cannot bring enough proof of other income that is greater/similar as the money he spends/loses/wins from poker? Link to comment Share on other sites More sharing options...
B12 Posted February 23 Author Share Posted February 23 On 1/19/2024 at 6:55 PM, Gravyy said: Did you get any further forward with this? No mate, did you? Link to comment Share on other sites More sharing options...
B12 Posted February 23 Author Share Posted February 23 On 1/19/2024 at 9:33 PM, FaiDeaEmo said: Wow that is truly sad to hear, didn`t even think about that... so basically they can tell a successful poker player to stop playing because he cannot bring enough proof of other income that is greater/similar as the money he spends/loses/wins from poker? Exactly that. 1 Link to comment Share on other sites More sharing options...
Ace-Two Posted February 27 Share Posted February 27 This is a problem for me too. I am a fulltime poker professional and would love to play a lot of my volume on unibet (and pay you lots of rake) but it's impossible with the loss limits unless I run good at the start of the month Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted February 27 Share Posted February 27 Did any of you send in proof of your long-term poker income? - bank statements and official exports from other sites and ideally also a tax statement confirming your poker income last couple years (if you live in a country where it'd show on the tax statement). While I understand the frustration, I can't do much, unless you've already sent in all the documentation. Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
B12 Posted September 23 Author Share Posted September 23 Hi Stubbe, Yes I provided all required documents. To be honest I didn't feel comfortable providing all of this information as it included, 3x payslips, P60 and full bank statements. Basically all my financial information. I have had to go through this process twice in the last 7 months, first time at my request to try and increase loss limit and second time it was required by unibet to unblock my account. Despite providing all this information twice in 7 months and my salary increasing slightly in this time, my loss limit has gone from $2.5k, to $1.5k, to $800 in the same period. FWIW - I am a recreational player who works full time and earns above average salary and hasn't deposited on Unibet in years. How are we as players supposed to responsibly build bankrolls and move up the stakes with these rules? For me I now would get 4x buy ins/month at 200Nl, what's the point?! This is so anti-poker, we need to do something! Can the poker team please help? For info see final response from Unibet Support below: Thank you for your reply. We can only take into account your income from employment when applying limit to players accounts, as this is classified as a sustainable source of income. Winnings and savings are not a sustainable or guaranteed source of income. We are sorry that you feel unfairly treated, however this is our policy. You are free to escalate your complaint to our ADR eCogra should you feel it is required as this is a final response to your complaint. Link to comment Share on other sites More sharing options...
P0kerM0nk Posted September 23 Share Posted September 23 I wonder how much you have to earn before they increase the 2.5k limit, I don't even know why it is 2.5k, I guess that's the standard amount? I've never seen it getting mentioned before I hit that cap. I earn slightly more than my loss limit per month but they never asked me this before so what if I earned 1k per month with the 2.5k loss limit? I also never got asked what my outgoings are every month so it's all nonsense. Just people of support ticking boxes in a process that's just bs. I understand the reasoning behind affordability checks for gambling but looking at my history I am probably one of the few of the Unibet clientele that actually takes money off the site if you include every market they cover. And the amount I've taken off is pish, pocket money and I barely deposit money so how is this an issue then. I know Stubbe mentioned in my blog that this is due to be replaced by net deposit limit, possibly, which would make more sense depending on how it is done. The thing with poker is when you play it properly you build up a bankroll and you play with it and if like me built it up from almost scratch why can't I lose it all again lol and how do you more up in stakes?? Playing higher limits is undoable with this loss limit. Try and play 400NL with a €2.5k bankroll haha. Link to comment Share on other sites More sharing options...
B12 Posted September 28 Author Share Posted September 28 @P0kerM0nk Agree with everything you say 100%. @Stubbe-Unibet Can you comment further please on this issue? Link to comment Share on other sites More sharing options...
LastNumber Posted September 29 Share Posted September 29 Maybe look in the mirror also , you claim to be recreational player , then personally i think the limit loss of 2500 should be more then sufficient . There is this option to play lower stakes when it goes bad , you need to think about why this is no fun for you . 2 Link to comment Share on other sites More sharing options...
B12 Posted October 1 Author Share Posted October 1 On 29/09/2024 at 11:49, LastNumber said: Maybe look in the mirror also , you claim to be recreational player , then personally i think the limit loss of 2500 should be more then sufficient . There is this option to play lower stakes when it goes bad , you need to think about why this is no fun for you . Wow! So in your mind recreational players shouldn't play 200 or 400nl? I'm sorry that you can't see this is a problem. What does recreational player mean to you? I am a recreational player and Unibet has done so many amazing things over the years for us, this however is anti-poker and a huge mistake. Building a bankroll, improving and moving up stakes is the essence of poker and responsibile gaming! Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted October 2 Share Posted October 2 11 hours ago, B12 said: Wow! So in your mind recreational players shouldn't play 200 or 400nl? I'm sorry that you can't see this is a problem. What does recreational player mean to you? I am a recreational player and Unibet has done so many amazing things over the years for us, this however is anti-poker and a huge mistake. Building a bankroll, improving and moving up stakes is the essence of poker and responsibile gaming! There's nothing anti-poker about an affordability framework and taking responsible gaming serious. However, as mentioned in a different thread, a loss limit framework is obviously a very bad fit with poker, with it being a skill game with significant variance. We will be moving to a net deposit limit in 4-7 weeks (estimate from last week), which should mostly eliminate the issue, as long as you're sensible with your bankroll management/take it into account when moving money off the site. 2 Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
Gravyy Posted October 2 Share Posted October 2 @Stubbe-Unibet Can you tell me what I need to send and where I need to send? Much appreciated Link to comment Share on other sites More sharing options...
B12 Posted October 5 Author Share Posted October 5 On 02/10/2024 at 10:40, Stubbe-Unibet said: There's nothing anti-poker about an affordability framework and taking responsible gaming serious. However, as mentioned in a different thread, a loss limit framework is obviously a very bad fit with poker, with it being a skill game with significant variance. We will be moving to a net deposit limit in 4-7 weeks (estimate from last week), which should mostly eliminate the issue, as long as you're sensible with your bankroll management/take it into account when moving money off the site. @Stubbe-Unibet Can you explain how net deposit limit will work please? Link to comment Share on other sites More sharing options...
GR1ZZL3R Posted October 6 Share Posted October 6 @B12 It looks like all sites are taking this route now. "It turns out that 75% of all poker players think they play better than the other 75%." Link to comment Share on other sites More sharing options...
Stubbe-Unibet Posted October 6 Share Posted October 6 9 hours ago, B12 said: @Stubbe-Unibet Can you explain how net deposit limit will work please? Can confirm it's as described above. It's essentially a loss limit based on payments, instead of loss at the tables. For poker this makes a lot more sense, due to variance and rakeback (with the current loss limits, you can show as down thousands of €, while you're actually winning after rakeback). Check the latest poker release notes. Have a look at our poker promotions. Link to comment Share on other sites More sharing options...
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