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10 ponds hexapro ticket on email but a 1 pound ticket on the app


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Welcome to the community, @Aostrolopiteco! Apologies for customer support forcing you on here; that obviously shouldn't happen.


I had a quick look and can't seem to find the email in question. Can you share the content of the email here? Also, when did you receive this email?

Check the latest poker release notes. Have a look at our poker promotions

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It was on 25.02.2021


Hi jose,


We’ve loaded a free €10 HexaPro ticket into your account!


You may want to use it during Happy Hours, starting 16:00 and 20:00 CET. That’s when eight 100x multipliers are guaranteed to fall every day.


There’s also a countdown in the lobby. It shows the buy-in level where the next Jackpot must hit before the timer resets.


Have fun out there, it’s on us.

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  • 2 weeks later...
On 4/11/2021 at 3:11 PM, Stubbe-Unibet said:

This offer has expired a good while ago. As CS sent you here - and for that reason alone - I've credited you a new €10 HexaPro ticket 🙂

Must have been a bug in the system as I got the same email 25th february and never got that ticket? Never contacted CS thoughScreenshot_2021-04-24-21-45-47-084_com.microsoft.office.outlook.thumb.jpg.9f1ee69bb2bceeff69bc2feea708e4e2.jpg

Edited by Kinganders3
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