Karakrugraju Posted October 14, 2020 Share Posted October 14, 2020 hey unibet folks.a cashgame ticket with a good profit expired because i mixed up some dates. any chance i could get it reactivated? Link to comment Share on other sites More sharing options...
Andy-Relax Posted October 14, 2020 Share Posted October 14, 2020 Hi @Karakrugraju,It is not possible to reactivate cash game ticket with the same value as when they expired in the backoffice. I've added 2 tickets to your account that roughly match what you had on the first one. Poker Janitor Link to comment Share on other sites More sharing options...
Karakrugraju Posted October 14, 2020 Author Share Posted October 14, 2020 thats very nice. thx a lot andy 1 Link to comment Share on other sites More sharing options...
mp Posted October 14, 2020 Share Posted October 14, 2020 Hi @Andy-Unibet,is there a chance to reactivate my cash game tickets which expired 2 weeks ago (or add new ones).I wonder why nobody did this for me. Link to comment Share on other sites More sharing options...
Andy-Relax Posted October 15, 2020 Share Posted October 15, 2020 @mp wrote:Hi @Andy-Unibet,is there a chance to reactivate my cash game tickets which expired 2 weeks ago (or add new ones).I wonder why nobody did this for me.Hi @mp,In general we don't revive expired tickets unless there is a valid reason to. If we were always going to revive them all the time for all players we just wouldn't put an expiry on them :) 1 Poker Janitor Link to comment Share on other sites More sharing options...
mp Posted October 15, 2020 Share Posted October 15, 2020 Thank you very much, @Andy-Unibet . The reason is the new software confused me a little as you can't see all tickets at once, anymore.So, how about the winnings I had on those tickets? Link to comment Share on other sites More sharing options...
Andy-Relax Posted October 16, 2020 Share Posted October 16, 2020 @mp wrote:Thank you very much, @Andy-Unibet . The reason is the new software confused me a little as you can't see all tickets at once, anymore.So, how about the winnings I had on those tickets?Unfortunately we cannot reinstate the exact values of expired tickets. Poker Janitor Link to comment Share on other sites More sharing options...
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