purplesky Posted November 12, 2019 Share Posted November 12, 2019 Hi, So I have received a bonus of 50 spins for starburst, but I cannot use them, as I blocked casini access. But these being free, I find no reason for me to still be blocked, since I'm not using my own funds. Is there a solution for this?Maybe convert it to a sportsbetting bonus? Thanks! Link to comment Share on other sites More sharing options...
RayL Posted November 13, 2019 Share Posted November 13, 2019 Hi @purplesky, unfortunately since you have Casino Blocked there's no way we could enable the Free Spins to be played as we would be breaking multiple rules, but I've added you a Bonus to make up for the inconvenience. Good luck! /Ray 1 Former Community Moderator Link to comment Share on other sites More sharing options...
purplesky Posted November 13, 2019 Author Share Posted November 13, 2019 Cheers! You're the best! Link to comment Share on other sites More sharing options...
Coxcox Posted November 22, 2019 Share Posted November 22, 2019 I have The same problem and i didnt Block nothing i just cant play free spins.. Link to comment Share on other sites More sharing options...
RayL Posted November 22, 2019 Share Posted November 22, 2019 Hi @Coxcox, welcome to the Community :) We would need a bit more info in order to help you, for example what slot did you win spins on and couldn't play them? And it's very important that we know the exact times when you think this error happened. Please leave the necessary info below and we'll do our best to clarify this. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
Coxcox Posted November 22, 2019 Share Posted November 22, 2019 Starburst about 2 weeks ago Link to comment Share on other sites More sharing options...
RayL Posted November 22, 2019 Share Posted November 22, 2019 I'm sorry @Coxcox but that is not accurate enough information in order to locate any issue. At the moment there's no reason why you shouldn't be able to play any Free Spins you win or receive. I actually see that you've played them in the past, the most recent was a month ago on Starburst as you mention. They successfully executed and were paid. Please keep an eye out and if you do notice something that you believe it's an error or something of that sort, note down the exact time that it happened and we can look into it for you but as your account is looking at the moment, there isn't any issue that I could place my finger on. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
Coxcox Posted November 22, 2019 Share Posted November 22, 2019 Ok thanks Link to comment Share on other sites More sharing options...
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