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Problems during the football game Dinamo Zagreb O19 - Olimpija Ljubljana O19


Bladerunner

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Hi,

I placed a bet on the football game Dinamo Zagreb O19 - Olimpija Ljubljana O19 on  8 aug. 2019 18:20.

Betting slip: 2053314762

I betted for winst Dinamo Zagreb O19, but the other team scored first so I wanted to do a cash out. But this was not possible because all the buttons were disabled and that for the rest of the game. In the beginning of the game this was not the case.

Apparently technical problems seemed to be the cause.

I find this a bit unfair that I know lose the entire bet. So my question is if it is possible to get my initial bet back because there clearly were problems on the website.

Can somebody have a look at this?

Thanks.

@RayL 

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Hi @Bladerunner, I've reached out to our expert regarding this, he shall be in touch with more information shortly. Sorry for keeping you waiting with a response. There were indeed technical issues reported last Thursday which manifested as seen in the screenshots. In any case, we will be back with more info regarding your request shortly, thank you for reaching out to us with this.

 

/Ray

Former Community Moderator
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