15 minutes to go - Goodwood offer

[Lightbulb4]

Hello

I got two winners today at Goodwood in the 15 To Go offer.  First one was Pinaturbo.  Second one was Cobra Eye.  I haven't got the free bets from either yet.  Do you know what is happening?  Both were at odds over evens.   The bet history is showing as Won but no free bets in my account.  Anyone else?

[RayL]

Hi @Lightbulb4, welcome to the Community :)

The Free Bet was added to your account automatically as the promotion suggested. It should appear on your next Racing betslip. Let us know how it goes.

 

/Ray

[Lightbulb4]

Thank you for replying.  There is only one bonus showing.

I did four bets on Goodwood 15 to go yesterday.  Pinatubo and Cobra Eye won so should be 2 x bonuses.  Only one available.

I know that the start of the first race was not 13.50 but that is not my fault.  Please can you check.

[RayL]

@Lightbulb4, Cobra eye at 16:10 wasn't a qualifying race, we only covered the 13:50, 14:35, 5:00 and 15:35 as seen on https://www.unibet.co.uk/promotions/sportsbook-promotions/15-to-go. That is why we believe that the promotion is paid out fully.

 

/Ray

[Lightbulb4]

ok sorry. My mistake

[Lightbulb4]

I am sorry to bother you again but I am certain this time that I am missing a bonus from the 15 to go today.

I bet on Liberty Beach (3pm Goodwood) and Too Darn Hot (3.35 pm Goodwood).  Both races on the promotion.

I got one bonus.  Thank you.  But not the other.  Too Darn Hot started at Evens so I don't understand.

Please help.

[RayL]

Hi @Lightbulb4, had another look and the Free Bets that were added after your bets on Liberty Beach (3pm Goodwood) and Too Darn Hot (3.35 pm Goodwood). There seems to be somesort of confusion regarding the crediting of these bonuses so if you have any questions for us that could clarify this, please let us know.