bryy2 Posted July 9, 2019 Share Posted July 9, 2019 Hi, My bet 2009411278 was settled incorrectly. I have already contaced the support in live chat who fordwarded it to the traders but still i did not get my winnings. After that i contacted support via email and got ghosted. As you can see i made a bet on BIG winning round number 30 in the second map of the series.https://www.hltv.org/stats/matches/mapstatsid/88887/tricked-vs-big Here is a link to the matchpage of the series where you can see that they did indeed win the round.https://clips.twitch.tv/RenownedDepressedSandstormResidentSleeper Here is a video where you can see that they indeed do win the round. Link to comment Share on other sites More sharing options...
Solution RayL Posted July 9, 2019 Solution Share Posted July 9, 2019 Hi @bryy2, welcome to the Community :) I can indeed see the case being sent to our traders today at 12:51 PM, however an answer was not received yet, which is probably the reason for the lack of a reply on my colleague's side. I'll keep my eyes peeled as well and update you here as soon as an answer is received. Thanks for contacting us. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
bryy2 Posted July 9, 2019 Author Share Posted July 9, 2019 Got my winnings now. Thank you and sorry for being so impatient. 1 Link to comment Share on other sites More sharing options...
RayL Posted July 9, 2019 Share Posted July 9, 2019 @bryy2 wrote:Got my winnings now. Thank you and sorry for being so impatient.Happy to see it’s sorted @bryy2 :) if there’s anything in the future, we’re here to help.Good luck!/Ray Former Community Moderator Link to comment Share on other sites More sharing options...
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