Hi,
My bet 2009411278 was settled incorrectly.
I have already contaced the support in live chat who fordwarded it to the traders but still i did not get my winnings.
After that i contacted support via email and got ghosted.
As you can see i made a bet on BIG winning round number 30 in the second map of the series. https://www.hltv.org/stats/matches/mapstatsid/88887/tricked-vs-big
Here is a link to the matchpage of the series where you can see that they did indeed win the round. https://clips.twitch.tv/RenownedDepressedSandstormResidentSleeper
Here is a video where you can see that they indeed do win the round.