Salozas Posted January 23, 2019 Posted January 23, 2019 Dear Unibet team I recently had an internet break and could not be online for 20 minutes while I was playing poker, I think this situation is very bad and I'm going for the first time. I was just playing poker, namely sit and go tournament and a 200 singularity tournament. Now that I have internet again, I see that I have been eliminated at both tournaments because of this terrible internet interruption. I expect your understanding and would really like you to deposit my money back. I am waiting for your cooperation and that you will transfer my money back to my account with user number. In this way my trust in your service will be maintained and I will continue my playing behavior with your services. I would like to thank you for your cooperation, dedication and understanding and I look forward to your return. With sincere greetings, Salozas Loyal Unibet Customer
RayL Posted January 23, 2019 Posted January 23, 2019 Hi @Salozas, welcome to the Community :) We had a look and indeed we can see that there was a disconnection with these 2 tournaments above so we re added you the tickets as a goodwill. Was there an error on our side which caused this disconnection or was it your internet provider which had a timeout? It won't affect your tickets no matter who's "fault" it was, but if it was on our side, we might like to request a bit more details and possibly investigate it. /Ray Former Community Moderator
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