Salozas Posted January 23, 2019 Share Posted January 23, 2019 Dear Unibet team I recently had an internet break and could not be online for 20 minutes while I was playing poker, I think this situation is very bad and I'm going for the first time. I was just playing poker, namely sit and go tournament and a 200 singularity tournament. Now that I have internet again, I see that I have been eliminated at both tournaments because of this terrible internet interruption. I expect your understanding and would really like you to deposit my money back. I am waiting for your cooperation and that you will transfer my money back to my account with user number. In this way my trust in your service will be maintained and I will continue my playing behavior with your services. I would like to thank you for your cooperation, dedication and understanding and I look forward to your return. With sincere greetings, Salozas Loyal Unibet Customer Link to comment Share on other sites More sharing options...
RayL Posted January 23, 2019 Share Posted January 23, 2019 Hi @Salozas, welcome to the Community :) We had a look and indeed we can see that there was a disconnection with these 2 tournaments above so we re added you the tickets as a goodwill. Was there an error on our side which caused this disconnection or was it your internet provider which had a timeout? It won't affect your tickets no matter who's "fault" it was, but if it was on our side, we might like to request a bit more details and possibly investigate it. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now