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Deposited and can't play in Poker

Pikaso79

By Pikaso79
in Poker Support

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RayL Rank 3

RayL

Posted
Posted

Hi @Pikaso79 , welcome to the Community :) The reason that you can't play poker at the moment is because the deposit Bonus that you accepted before depositing. The wagering of the Bonus does not include Poker and this is the reason your balance doesn't show up in the poker client.

What I can do is either advise you to complete the wagering in order to unblock the amount, or I could cancel the bonus, but then you would loose the Bonus amount that is on the account and 32.60 will unblocked in cash.

Let me know which option suites you best and I'll make sure it's done promptly :)

 

/Ray

Former Community Moderator
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