Football Indonesia leaga

[peteodeep]

What kinda off maffia are you guys ?? This morning you offered games out off the indonesia leaga 1. I placed my bets on amount of goals. But then when the games are started they where totally disapeared in the unibet live... i always play live so i can cash out. But now nothing was possible... i played 3games on goals on 2 different biljets so i can cash out 1 if i'm close . I have to follow the games via google and in total i had 1goal less then my bet.. i'm sure i could cash out profit. I find outrageous that you offer matches that we can no longer follow or cash out. Placing bets if we want works but cashing out if we want don't ?!?!? Scandalous

 

[RayL]

Hi @peteodeep, welcome to the Community. I understand the frustration, it's not ideal when a game that a player has a bet on is not under the live section. Our sports traders are doing their best to keep as much betting options and bet types however sometimes some matches are subject to be remove for one reason or the other, it is something that is a rare occurrence, but can't say it doesn't happen at all. As for the Cash out option, I would recommend you to our trems and conditions B.1.3 :

"The 'Cash Out' function allows the Account Holder the possibility to redeem a bet, which status has not
been settled yet, at its current value. It is available on selected events both in pre-match and live, as
well as on both single and multiple bets. Cash Out functionality cannot be used on free bets. Cash Out
requests might be subject to the same delay procedure as listed in “Section A, Para 4.5”. Should it
happen that during this delay, for whatever reason, either the offer is removed or odds fluctuate, the
Cash Out request will not be accepted and the Account Holder will be notified with an on-screen
message. Unibet reserves the right to offer such functionality solely at its own discretion and does not
acknowledge or accept any liability whatsoever if the Cash Out functionality is not available. Should a
Cash Out request be successful, the bet will be settled immediately and any subsequent events which
occur in relation with the bet will not be taken into account. In the instance of a cashed out bet having
suffered from a technical, pricing or settlement error at any time between the time of original
placement and the cash out, Unibet reserves the right rectify such inaccuracy in accordance with
“Section A, Para 6.2”"