Hellasfc Posted September 30, 2018 Share Posted September 30, 2018 I played yellow card for player Jelle Van Damme in Antwerp -AA Gent in a game today , player took the card but unibet says I lost the bet. I was looking and saw the card live !!! Statistics show the card also !! This card was while the match was going 52nd minute and he was on the pitch!will I get my money??what happenend ????coupon id 1591995993 Link to comment Share on other sites More sharing options...
RayL Posted October 1, 2018 Share Posted October 1, 2018 Hi @Hellasfc, welcome to the Community :). Indeed, there was a conflict between our sources resulting in an initial wrong settlement. The Sportsbook department picked it up in the meantime and all the bets have been re settled, including yours. Apologies for the inconvenience. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
Interkyky Posted October 2, 2018 Share Posted October 2, 2018 I made a bet for a century break on frame six. Luca Brecel made 109 break, but it says I lost the bet. Can I only wait? Link to comment Share on other sites More sharing options...
RayL Posted October 3, 2018 Share Posted October 3, 2018 Hi @Interkyky, welcome to the Community :) I see there is a case raised already regarding this bet by our colleagues in Customer Service. I'll keep monitoring and let you know once an answer is received. Former Community Moderator Link to comment Share on other sites More sharing options...
RayL Posted October 5, 2018 Share Posted October 5, 2018 @Interkyky, I can see that the bet has been re settled now. Thank you for notifying us and apologies for the inconvenience caused. Do let us know if anything like this occurs in the future. /Ray Former Community Moderator Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.