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Kick out when getting bonus on lightning horse


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Hi @Bonbb, welcome to the Community, from what I can tell we are talking about a slot game in which your Bonus round session was interrupted. We are more than happy to assist you here in the Community with that, but to answer your question, you can get in contact with Customer Support Live Chat or E-mail through the Help Center. you can access it through the "Help?" Button on the top right of your Unibet homepage.
If you wish us to assist you with it we will require a bit more information regarding the issue, to be more precise, the name of the Slot game that you were playing and the s 5 minute time frame on when the disconnection happened.
PS: Bonus rounds don't usually get stuck, so in the case of a disconnection, they play out in the background and when they are ready the winnings are added to your account, you can observe this in your account history. But we will gladly have a look nonetheless.


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