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Unfinished play


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Hi, couple of questions

Play ngo instructions in slots says that unfinished play are kept for 90 days and after that possible money are given to charity so guestion number

1. Why don´t they just release the money that are stuck in players account?

2. Do other providers have this too?

In playngo slots it is quite easy that you forget money in slot sinse you have to collect wins if you don´t spin again or gamble. Happened to numerous times.

Also have forgotten freespins in neteller slot but i think they were in there more than 90 days so have they changed to this too.

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