I don't understand how one can think that Unibet are making a profit on these fake accounts. Do you think whoever is behind it would continue, if he/she wasn't making a profit = Unibet loosing money. You might not think it's a hassle, but that doesn't change anything. Look at my previous post. Making the customer go through the most painful process, when there's no need for it, can never be a good thing. Many things can go wrong, but mostly it's a pain because the customer makes a mistake (what led to the document request or during the document upload process). @psrquacks, that approach is fine in some cases, but it doesn't always make sense. Again, every customer is unique and there huge differences between the markets, so requesting a standard set of documents doesn't make sense. In Denmark Unibet actually do something similar to what you describe. There's an e-verification where the details are checked with a national database. If there's a match, the account is automatically verified - again, an account can never be fully verified, so documents might still be requested. If there's not a match, the customer can't withdraw and need to send in documents to verify identity and address. There're somewhat similar processes in place in other markets, but it's not possible in all.
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