The subject might seem like a stupid question - after all, shouldn't the safety of the players come before everything else? Well, I think Unibet are going a bit crazy with the account security measures, and that the players should have more freedom to choose the level of security they want. Verified by Visa issue I tend to deposit € 10-15 at a time, whenever I want to play a community tournament, have a go at the slots or place a crazy bet - being without a serious income for a year has changed my gambling quite a bit My issue is that every single time I deposit on here, I need to enter my verified by Visa code. Might not seem like a bit thing, and if I've got my phone next to me, it doesn't take more than 10-15 seconds extra or so. However, it is very annoying when I haven't got my phone right next me, and in general it's just pretty damn annoying having to enter that code when I've made countless deposits with the same card, from the same IP address and from the same device - you've also got pictures of the card, but that shouldn't really make a difference. I've played at more than 20 (happy to send you the list) other sites, and I've never been asked to enter the verified by Visa code more than once, which is how it should be. Let's say I've found an interesting bet on Unibet, and I haven't gotten any money on any bookmakers with Kambi as the odds provider. Do you think I'm going to deposit on Unibet where I first need to find my phone and have to go through an extra step? Not very likely, when I can go to another site with the same odds, enter the deposit amount, click deposit, and see the money on the account right away. It takes 5-6 times longer to deposit on Unibet than any other site. NB because of my relationship with the company I do often end up making the deposit to Unibet anyway, but I'm not the average customer CAPTCHA, error messages and password changes Minor detail: the captcha isn't working on the community login page, so if the CAPTCHA is required, and you try to login, it'll just fail without giving you an error message. Not so minor detail: the login error messages on the poker client are useless. I didn't take any screenshots, but when my account was blocked, and I tried to login, I just got an error code and no explanation. Because of this, I believe I also ended up getting an account block for failed logins, when my account was blocked becuase of the required password change Friday last week I got the email at the bottom of this post. Fair enough, I do know that e.g. my MrExcel, Dropbox and Adobe details were leaked a while back, and it's a good thing to change your password once in a while. It is a bit annoying though, when I do have a unique password for Unibet (and pretty much everything else), the leaks are old, and I obviously don't use those passwords anymore - if it's because of something more recent, it'd be great if the email could be more specific. Well, I did as I was instructed to and created a new password. Yesterday I received the same email again, and once again I was forced to change my password, if I wanted to login. Having to change the password every week (I use very strong and unique passwords) is pretty stupid and slightly infuriating. I hope it's a case of an honest mistake and not some new policy? -------- Dear Stubbe, To ensure you have the best experience on Unibet, we continually monitor our site and the wider internet to keep your Unibet account safe. We recently noticed a potential risk to your account from outside Unibet, and as a proactive security measure, we’ve blocked your account to limit unauthorised access. You’ll need to reset your password before you can log in again: 1. Go to the Unibet website. 2. Select the forgotten password link in the login box and follow the instructions. 3. Choose a new password – remember not to pick a password you use elsewhere. Thanks for helping us keep your account safe, The Unibet Team
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