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LeVsKaRa Rank 8
Rank 8

Hello,

yesterday (08.09.2019) I won an Unibet Open Package for the first time. I received a ticket, which will expire in 3 days, but there are no tournaments to register with this ticket in the poker lobby. In the description of the tournament is written, that winners will be contacted by the Unibet Open Team within 48 hours. But how will they contact us? Via e-mail or message in my Unibet account? If it is via e-mail I want to tell you here, that I had a problem with my account until today 12:00 CET. If you send me an e-mail before 12:00 I please send it to me one more time.

Thanks a lot for the help to all of you!

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7 REPLIES 7
Moderator
Moderator
Hi @LeVsKaRa, congrats on the package first of all Smile
The ticket is merely a placeholder for us to know that you've won a package and to register you to the live event, you can;t use it in the client so absolutely no need to worry. My colleagues usually contact you through the registered e-mail address in your Unibet account so if you have access to your inbox and the mail it's not there, it most probably means that it's not sent yet. I can check up on your package and e-mail tomorrow when my UO colleagues work and get this info sorted for you, I've set myself a reminder. Till tomorrow you lucky winner you Smile

/Ray
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Moderator
Moderator
@LeVsKaRa, just received a confirmation that you're all set for Paris with the win from the Sunday qualifier. Currently we are hosting the Unibet Open in Malta and the guys are at the Casino in person so it seems the the communication over the upcoming stop in Paris takes a bit longer. I believe it will take another couple of days until they compile the lists and send out the communications to the recent package winners but I'd like to put your mind to rest at least that you'r good Wink. Let us know if you don't receive the details by the end of this week though.

/Ray
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Marco007 Rank 5
Rank 5

I`m having exactly the same problem, so there is nothing to worry about if the package ticket will expire?

Thanks

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Moderator
Moderator
Hi @Marco007, indeed there's nothing to worry about regarding the ticket, it is meant to expire in that short period of time. The Unibet Open guys are a tad busy now with the Live Event in Malta but you will be receiving an official e-mail in a couple of days with the details of the next event and your registration Smile Congrats on the package!

/Ray
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LeVsKaRa Rank 8
Rank 8

Hello,

@Ray-Unibet, I still have not received an email or any kind of information about my package. Can you please contact your colleagues?

  

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Unibet Poker Expert Patric-Unibet
Unibet Poker Expert

@LeVsKaRa UO team is back in office tomorrow, so you will get information and those that did not receive their travel expenses, get them paid out as well.

Apologies for the delays

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