Geen

@Stubbe-Unibet Oh okay I think I understand. That’s not much of a welcome offer if it’s just a regular bet, the way it’s worded gives the impression you get you stake back as an extra bonus. So I’d have 20.40 from the bet, as well as £10 bonus. Otherwise its only beneficial if you lose your bet. Winning just translates into a regular bet ? 

@Stubbe-Unibet I’m still confused as to why it says bonus completed but I haven’t received a bonus. As I said prior, I received the winnings but not the stake back as a bonus bet. I’m not sure what I missed as I followed all the instructions when I signed up for the bonus.

@GR1ZZL3R okay I understand that. However, the bonus says also including your stage back. So I assumed that was £20.40 for winning the bet plus £10 extra that I staked. Otherwise it is not a bonus it’s legit just a normal bet ? Have I missed something here 

So yesterday I signed up to Unibet due to seeing the sign-up bonus deal. I put on £10 and staked that on a qualifying bet, that being Crystal Palace to win so was 2.0. The bet won and I received the money from winning but I never received my original £10 stake so instead of getting £30 I just had £20. However, the bonus said it was been completed and the bonus money should be in my cash balance.

How to I go about solving this issue? Any help is appr

eciated