RayL

Hi @dydywen, I'm afraid the Community is exclusively in English so that's not an option. What you can try is use the google translate feature, however, if you post, you would need to post in the English language.

Hi @Slag, welcome to the Community :)
I've requested the logs for you from our colleagues, I'll be sure to mail you with them as soon as they are received.
 
/Ray

Hi @AD2, welcome to the Community :)
This might have been solved in the meantime as I'm unable to pinpoint any errors on your account. If this is still an issue, can you please try deleting cookies and cache first and let us know if it doesn't solve the issue?
 
/Ray

Hi @Telesphorre, welcome to the Community :)
Looking at the Profit Boost in question it seems to have expired in the meantime however it was indeed active at the time you placed the bet. The issue here was that it was intended for Prematch bets, not Live ones, which is why it didn't appear on the live selection that you had on your betslip. 


 

Hi @Refoxx, just confirming that everything is ok with the account and the verification was successful. :)
 
/Ray
 

Hi @Jhonnytorro for coupon 2308024090 your bet on Yes (Silva de Goes, Rodrygo) To score & give an assist. Upon further checking, we have confirmed that Silva de Goes, Rodrygo scored a goal at minute 53' , however, he was not awarded an assist by the official report of UEFA for the goal at minute 64' as it was not considered as ball pass, therefore, customer's bet has been correctly settled as lost.
 
/Ray

Hi @Flvcko, welcome to the Community :)
The F1 license popup and subsequently players not being able to click the "Accept" button was affected by some technical issues that we had yesterday, however players reported this being fixed now and confirmed that everything is back to normal. Can you please try again and let us know if this persists for you?
 
/Ray

Hi @Molotov I'm unable to find it in my inbox at contact@unibetcommunity.com. Which address did you send it to?
Alternatively, you can private message me here in the Community.

Hi @MadridistaOuas, welcome to the Community :)
Apologies first and foremost for the delay in your verification, a huge influx of documents this time of year caused a delay in everything that is verification related. We're truly sorry for that. I've had a look at your document this morning and asked a favor from a colleague, it's verified and your account is back to normal. Thank you for your patience.
 
/Ray

Hi @Jorivb, welcome to the Community :)
The Bonus seems to be active on your account however you haven't placed an eligible bet since it was activated. Needless to say, the one placed before you activated the bonus doesn't count. Your next eligible bet should be registered though once placed.
 
/Ray

Hi @walkman, welcome to the Community :)
Scratched my head a bit over this but I think I cracked it. The reason the VISA withdrawal option didn't trigger is because the first option was used when the second "Revolut" depositing method should have been used to deposit as seen below:


Now at the moment I'm unable to fix this as only a new deposit can unlock this for you but whenever you decide to initiate a new payment, please make sure that you use the Revolut link, it should solve the issue.
/Ray

Hi @Natalie91, welcome to the Community :)
Apologies for the delay, I've manually adjusted the Bonus now and the 3 X 10 pound Free Bets are added to your account. 
Good luck!
/Ray

Hi @Bissotelli, welcome to the Community :)
Thank you for contacting us first of all, I had a closer look and it seems that your verification was a success after all although it took a bit of time.
I can understand that you feel a bit frustrated with the verification times and you're not wrong in saying that a larger amount that was initiated for withdrawal was what initiated the verification. However, it's nothing malicious in nature, although I get why it seems that way. It's tied to European laws and Anti Money Laundering regulations which in turn are in place to help us provide a safe and secure environment for all of our players. Please let me know if there's anything else I could assist you with.
 
/Ray
 

Hi @Matti84, the reason of this verification loop was due to the use of a VPN when trying to log in or deposit. The security system blocks you in such cases as we're not legally able to operate in the US. Anyways, your account is unblocked and please make sure to disconnect the VPN whenever you log in to the site.
 
/Ray

Hi @Jessejames, thank you for your patience :) I'm happy to say that your verification was successful. Further good luck to you!
 
/Ray

Hi @Addictah, by the time I double checked now my colleagues advised me that they are already approved :). On a more serious note, my sincere apologies for the time you had to wait. I completely understand that players get upset when withdrawals are on hold for a longer than usual time. It's not the most enjoyable part of playing online, I know that first hand. Congrats on your winnings and further good luck to you!
 
/Ray

Hi @Fussion, welcome to the Community :) The language is now changed to English.
 
/Ray

Hi @Dthompa, sorry about the slight delay on your bet, I see that it has been settled in the meantime. Please let us know if this happens again and we can contact our traders to have a closer look at them for you.
 
/Ray

Hi @Yassine0103, welcome to the Community :)
I see you've cracked in the meantime, the bet seems to be placed. Please let us know if there's anything else we can do for you.
 
/Ray

Hi @Ibrahim379, welcome to the Community :) The language is changed as requested, please let me know if there's still something I can do for you.
 
/Ray

Hi @schmekes, welcome to the Community :)
Sorry about that, luckily this is easily fixed without any hassle. Your account should be back to it's original, well working, hopefully money-making state :). Let me know if there's still something I can do for you.
 
/Ray
 

Hi @Renato30, Thank you for the documents, first of all, the one received on the 4th seems to have done the trick and by prioritizing your verification today, we've successfully verified your account. Sorry you had to wait longer than expected though, whenever a "back and forth" like this occurs where some documents sent are not eligible it takes time until you get to provide another document, after that it takes time again until it's verified...etc. Anyways, I'm happy we brought this to a positive resolution, thank you for your patience and good luck to you.
 
/Ray

Hi @BrentVDK, welcome to the Community :)
The amount lost was re-added yesterday as per the payout process, money is on the account. Please let us know if there's something we can still do.
 
/Ray

Hi @CharismaMan, I see the match was played after all and your bet lost, unfortunately. Are we disputing that settlement?

Hi @Tratomanic and @Delongi69.
The amounts lost or won on Unibet have nothing to do with the fact that you guys needed to verify your accounts, just thought I'll put that out there first of all.
It's indeed unfortunate that you had to wait longer than usual, a big influx of documents paired with a verification process over your that is not your regular ID verification (which lasts from 1 to 3 days), caused this verification to be extended. In many cases, we can't request all the documents at the same time as the verification requests build on top of one another, but these are technicalities that I have to agree on being frustrating for our players, they are a security must however and most of the time none debateable.
But to make a long story short, both of your accounts are fully verified, and your withdrawals successfully processed, apologies if you guys found this process a hassle, it was done in order to keep your accounts and money safe.
Please let us know if there's anything we still need to address or if you have any questions.
 
/Ray