RayL

Hi @GeirAndersen, welcome to the Community :)
I've sent your bet to be checked and settled by our traders now, apologies for the delay. It should be fixed soon.
 
/Ray

Hi @Denis1, welcome to the Community :)
Not the most ideal way to register I have to admit, but I can see that you've been in contact with our Customer Service department and the guys in the security department are on it. Your explanations have been added to the case as well so it's only a matter of time until this get's solved, in due time that is.
/Ray

Hi @Tonykitt, welcome to the Community :)
There was indeed a slight delay to that promotion but I see it was added to your account this morning around 3. Please let us know if there's still something we could do for you.

/Ray

Hi @Pinkos, welcome to the Community :)
There was indeed a slight delay to that promotion but I see it was added to your account this morning around 1. Please let us know if there's still something we could do for you.
 
/Ray

@Picek1, I've sent you an e-mail with the requested data :)
 

@bapthhh, 
We have a bet offer for over/under number of tiebreaks in match, which is offered for the large majority of ATP/WTA level matches. The line is usually 0.5 tiebreaks, i.e. will there be a tiebreak in the match or not, but in some cases involving big servers, the line will be 1.5 tiebreaks.
Hope this answers your question.
/Ray

Hi @Sundreas, welcome to the Community :)
The last couple of weeks were crazy busy for the guys in security, this delaying verifications overall so it's not really an error, but it's definitely a challenging workload and I guess confusing as well for you guys. The documents are approved now though, :).
/Ray

Hi @Mattey83, today's the last one I'm afraid, it can't be used anymore.
 

Hi @Chicken1994, welcome to the Community :)
Another bet placed on sports will indeed trigger the Bonus as long as the terms are respected. Please let us know if you need further clarification regarding this promotion.
 
/Ray

Hi @SEM, welcome to the Community :)
Not under normal circumstances but I've exchanged you the tickets now as a goodwill gesture. It's not a huge deal, mistakes happen everywhere.
Good luck!
 
/Ray

Hi @in_N, welcome to the Community :)
I can see that the Free Bet did make it to your account yesterday and it has been used in the meantime. Please let us know if there's anything else we can do for you.
 
/Ray

Hi @duffers78, thank you for the post and the tag.
Although premature to tell at this point, I see that our security department is on it and they are doing their best to have you verified as quickly as possible. I totally understand if this seems tedious and I can indeed see that you have been more than helpful in aiding this verification to go over as soon as possible, thank you for that. At the moment I can't see that there would be more document requests and we're pending some internal feedback to finalize this for you. I hate to ask for a bit more patience but this will need to run through the internal hoops before it gets approved.
What I can do is raise the priority over your document's verification, which is now raised to it's highest priority.

/Ray

Hi @Joemason118, welcome to the Community and thank you for contacting us :)
Apologies first of all for the confusion, the blocks causing this error had to be removed manually, which is now done and everything is back to normal on your account. Sorry to keep you waiting and please let us know if there's anything else we can do for you.
 
/Ray

Hi @JayJay1979, welcome to the Community :)
The offer that I'm able to see on your account resembling the issue explained by you above would require a player to place 4 X 5 euro bets at the minimum odds of 1.4 (1.4 / each led in case of an accumulator bet) in order to receive a 5 euro Free Bet, as seen below:

The only bet eligible on your account seems to be the one that is currently pending to be settled and as soon as all matches finished the counter will show 1/4. From this point on you will have to place another 3 eligible bets in order to unlock the Free Bet.
I hope this helps but please let me know if I missed something.
/Ray

Hi @Krizy, welcome to the Community :)
Sorry about the confusion on your account, there is a pending verification which we managed to make visible on your side as well. There's an upload link in your account now, please feel free to have a look and let us know if there's any clarification needed.
 
/Ray

Hi @dydywen, thanks for contacting us :)
I've made some adjustments to your profile which should fix this, try it out and let us know how it goes.
 
/Ray

Not entirely sure to be honest @CristianPoker80, but as you mention, I can't seem to find anything wrong with your bets, they should be counted. I've reached out to my colleagues regarding this error and added you the missing Free Bet as well. Thanks for reaching out to us.
 
/Ray

Hi @Warlock77, welcome to the Community :)
The reason the fifth card was not counted is that it was awarded in extra time in 90+6 minute. The "Full Time" bets only cover the 90 minutes if the match.
 
/Ray

Hi @BigYAS, thanks for reaching out to us and welcome to the Community.
There seems to be some confusion regarding the name registered on the account and the name implemented when withdrawing which caused some extra verification. What would be needed to clarify this is a photo of your ID, the upload link is created in your account now. If you feel like it, you can PM me again with an explanation over why there is a discrepancy between the two names used.
 
/Ray

Hi @Sabinatrozell, welcome to the Community :)
I've edited your post removing the banking details shared here and your personal e-mail address. Please be carefull when sharing personal information online publicly.
I've checked upon the mentioned transaction seen in your screenshots, it looks like it was already received yesterday 20/12 at 20:45 CET, You can confirm this in your account's history as well by clicking on the link below and scrolling to the above-given timeframe. Please let us know if you need any further clarification on this.
https://www.unibet.com/myaccount/mygamingactivity/accounthistory
 
/Ray

Hi @Trippas, welcome to the Community :)
I would advise you to contact our Customer Service department as there might be some additional questions that are not a public matter in order to solve this. The link below will guide you on how to access our Live Chat service.
https://www.unibetcommunity.com/t5/Unibet-how-to-s/Live-chat-How-to-get-in-touch/m-p/167367#M166
 
/Ray

Hi @Alanski, welcome to the Community and thanks for the intervention @Nikzzzz .
The system is calibrated to reflect the terms so Nikzzzz is not wrong here although the voting can sometimes up to 72 hours,  however, if you guys feel that one of your bets might be an exception please always feel free to contact us. 
@Alanski, I see you already reached out to our Customer Service colleagues and they made sure your bet is voided as desired. I'm closing this issue as it's already taken care of but please feel free to let us know if there's anything else we can do for you guys.
/Ray

Hi @wp095231, welcome to the Community. Double-checking on your query I see they were added and played already, apologies for my sluggish reply.
 
/Ray

Hi @Karhu, welcome to the Community :)
Although we strive to have a broad betting option on all games, that is not always possible. I've checked now and the option seems to be available on some matches, but as mentioned, we can't guarantee they will always be available on all games.
 
/Ray

Hi @Oceanbreeze, welcome to the Community :)
The quality of the pictures sent were a bit blurry but sending a second batch did the trick, your account is now verified. Thank you for your patience, these last couple of days there was a big influx of documents subsequently delaying all verifications. Apologies for that. Please let us know of there's anything else we can do for you.
 
/Ray