LittleDog

Dear Stubbe Over the last few days I have been playing on the software and I have been disconnected numerous times. During the first few times I thought this was an issue at my end, but then I came across this thread through the chat service and realised you had been targeted by DDOS attacks. Quite honestly I have to say that I am little disappointed at the way Unibet has handled this, as I've spent the first few days of this attack period not keeping track of tournament IDs, as I didn't know this was an operator issue. Also it should not be the players responsibility to watch our account balance to see if we have been refunded, Unibet should make sure this is done properly. Unfortuntely I only have the ID for the disconnection on 18 April. It is 279700814 and was a 50 SNG heads up tournament, unfortunately I have not been refunded the buy in. I can't tell you if I have refunded for the disconnection on 15 April, but I can confirm only one tournament was affected and it was 25 euros. Although on review of my account history it looks like nothing has been paid. In the tournament ID mentioned above, I was also a 2:1 chip leader (chip value of €66). I am currently due a refund of €50 as per your ToC, but would like to know what Unibet can do to help with the previous untracked tournament situation, the fact I was disconnected when I was a 2:1 chip leader and all the pain I have experienced with multiple disconnections. Thanks Alex