purplesky

4 hours ago, Jami-Unibet said:

Thanks @Purps!

@purplesky, could you please provide a coupon ID or a screenshot of the bet as I'm unable to locate it. And in general the more information given, the easier it is for me to check and other members can also help if they spot something wrong.

Here's the ticket:

Hi,

I've made a 50 RON bet of odds of at least 2 on Australian Open , like it says in the freebet description, but I didn't get my 25 RON freebet. Please help!

Oh they will, as I can legally report them to Customer Protection Association in Romania

Team Unibet Poker: 

We're currently experiencing issues with one of the poker servers. There's currently no estimate on when things will be up and running again.

Please wait with the compensation requests as we'll try to handle everything in bulk.

We do apologize for this issue and will of course compensate everyone in a proper manner - if not all in bulk then on request.

UPDATE: issue has been resolved (approx. duration 1.5h)

------------------------------------------------------

Hi,

I've been playing hexapro this morning and suddenly the poker window said it has lost connection. Unibet site was working fine, I had internet. After several tries to reopen the poker window, it gives me this:

It's so unfair. I had 4 x 2EUR hexapro ongoing. I demand at least a refund. 

Hi,

I've restricted my casino activity for 6 months. I'd restricted forever if it would be possible. But I keep getting these casino promos that I can never use. I login to my account, I see the yellow number at the top, I'm thinking ok I got a bonus, great. But then I see it's yet another unusable casino bonus. So stop sending these if my casino account is unusable.

Hi,

I still haven't receive my 25 lei freebet from the 16-17 March CL matches. I did place a bet builder bet of 50 lei pre-game odds higher than 1.40, on the Bayern - Lazio game. Here's the initial bet id: 3438381687

Please help!

Hi!

So I restricted my casino access because of a bad run, but free spins are free so they should be available, I mean there's no risk of losing anything, right?

Can I maybe get a sports bonus instead?

Well? 

Hi,

I won 10 free spins for Poe's Treasure mini game, but I can't use them because (i'm guessing) i opted out of casino. But minigames are part of bingo, this doesn't make any sense. Can I please get, instead, a gift that I can actually use?

Had 2 x 2 EUR Hexapro games ongoing, not big prizes, but still... And suddenly the window froze, I couldn't do anything. Relaunched the browser. After 2-3 minutes, it came back, only one table remaining and it i had 100 chips left. It's not a big deal now, but in the future I would be less eager to start a new game if I know something like this might happen again...

Hi, 

So I have received a bonus of 50 spins for starburst, but I cannot use them, as I blocked casini access. But these being free, I find no reason for me to still be blocked, since I'm not using my own funds. Is there a solution for this?

Maybe convert it to a sportsbetting bonus? 

Thanks!