Try to log in today, said access was denied and to contact support. Opened live chat (Chat ID: 5844063) and after answering security questions got an reply:
We sent you an email on 25 November regarding the block on poker on your account, Did you read it?
After a few minutes, when she pasted the email in the chat i figured the email the lady was referring to was sent over a year ago:
date:
Nov 25, 2022, 3:48 PM
subject:
Unibet -Poker query [Incident: 221117-002057]
We are contacting you back regarding your Poker query.
Please find the reply from the relevant team below:
3rd party software use is prohibited with the Unibet poker client" is the official line and what's in the T&Cs but as the customer mentioned, we're more lenient in terms of enforcing this when it comes to software that is just used for table management and specifically the moving and resizing of tables. The customer is ok to use the software for the function they're suggesting but they must be made aware that although we're not actively pursuing anyone using 3rd party software for table management, this may change in future but we'll notify them if this is the case so that can make changes pro-actively. If the customer is found to be using features of 3rd party tools outside basic table movement and resizing then we may enforce the "no 3rd party rule.
At the time i played on multiple sites and read in the community forums that using 3rd party software for moving and resizing tables is ok.
Just to be sure i sent and email and got the reply above (a year ago)
So i used stackandtile for a few weeks and decided to drop the other sites and play on unibet only, and stoped using SAT.
That was december of last year/january this year iirc.
Note that when i started playing on unibet only, i didnt have opened any other programs besides unibet and firefox for music on youtube and im pretty sure you track this all the time.
Also from the email above: "this may change in future but we'll notify them if this is the case so that can make changes pro-actively"
But once again i didnt use it for almost a year. That makes this even more ridiculous.
So why now, after i didnt use the software for almost a year, a software you specifically told me i can use, and when i used it i did exactly as you required, i got a ban with that explanation.
So i kindly ask you to consider all the facts stated here, to check my logs for using 3rd party software and to please change the decision that im banned from playing poker.
Thank you
__________________________________________________________
Sent this to support with hope that i would get some more help and get unbaned. Honestly shocked with the the ban and the reason, like someone accidentally clicked the ban on my account and well here is an email from a year ago couse there is no other explanaion......
If any rep could help and point someone from the security department to the thread would be really thankful
Also if anyone still uses jurojin, SAT or any other software for table management you should stop.
