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Unable to use free bet (Betcity)

Go to solution Solved by NLJeroen,

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I received a free bet of EUR 5 with the following conditions:

- Football

- Betbuilder only

- minimum odds per selection 2.00

- minimum selections 3

I am unable to use the free bet, even though I meet all conditions. It simply doesn't appear. It is valid until 21 June. I tried a betbuilder bet on the Euro qualifiers and on Argentina's competition (just to try something else). For example:

- Turkey wins

- total goals >1.5

- goals by opponent <2.5

I also tried a threefold betbuilder selection with extremely high odds, but the free bet still doesn't appear.

Can anyone please help me?

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I meant to say "betbuilder" in the title, sorry for the confusion.

Free bet copy/paste in Dutch:

€5.00 Free Bet
VERLOOPT:21 JUN. 2023 15:53
Geldig voor : drievoudig en grotere combinaties, minimale noteringen per selectie 2.00, Bet Builder weddenschappen, Voetbal.

Translation: threefold and bigger combinations, minimum odds per selection 2.00, Bet Builder bets, Football.
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