Poker Client Fail

[Lucky7levin]

Charged twice for chip 20,000 chip add on in recent tournament. Contacted chat in mid tournament as the 40,000 chips were not added to my stack. Unable to defend blinds while trying to resolve this. Chat did eventually reimburse the uncredited add on funds. Close to cash payout, so despite no add on, still had a fighting chance to min cash. That was until trying to return to my game which then crashed. Tried several times to log back in but unsuccessfully. Eventually had to uninstall the Unibet poker client and reinstall it again. By the time I managed to join the game again, that fighting chance of a min cash had all but vanished. Of late it seems no matter which games i play in the poker client and especially in the casino on slots. I cannot book a min cash or even trigger a slot bonus. That i can handle as a 20+ year online player. Those losses are to be expected. But after a month of losing on Unibet the moment it looks like I would at least min cash a small tournament, a technical issue happens totally destroying that silver lining. Has unibet got a vendetta attached to my account currently. Live chat couldn't help and told me to contact the community. 

This isn't the first issue I've had like this when playing in the poker client. But I put it down to just one of those things that happens now and again. But more than 3 times now. Same issue, exactly like this has cost me money on the poker tables. Had enough now.

Have attached screenshot that live chat asked me to take when addressing my first issue of unpaid add on chips. For tournament ID purposes. After viewing posts in community chat, of other members suffering the same issues, I'm not the only one to lose funds through buy in poker tournaments that I'm unable to complete. Some form of compensation balance bonus should be the least unibet could offer to its members within the same thread, as a gesture of goodwill. 

 

[Andy-Relax]

Hi @Lucky7levin,

Apologies for the issues you have been experiences with the poker client. I have credited your account for all the money you spend on the Titan Nano and some extra as compensation for the client freeze. It is currently our top priority to get these freezes elimited from the client to make sure you have the best playing experience.

[Lucky7levin]

Hi Andy,

 Yesterday during a cash game hand in which I'd invested approx half my buy in on the flop, the poker client once again decided it was perfect timing to disconnect me. By the time i was reconnected the turn and river cards had been dealt and my hand was automatically mucked. I contacted live chat yesterday looking to be refunded or have a similar balance bonus credit as an alternative, basically to resolve the issue in the easiest way possible. I provided chat with a screenshot of said cash game and they confirmed the disconnect issues. ( The client was glitchy all day). Contacted chat again today who advised to contact the community. As you resolved my last client disconnection issues I thought it easier to reply to you in order to resolve.

Thanks and awaiting your response.

[Andy-Relax]

Hi @Lucky7levin,

It looks like customer support refunded you the money from the hand this morning

[Lucky7levin]

Hi Andy,

I've just used 200 points to purchase a €2 SNG go ticket. Only managed to play 1 hand before receiving a message saying disconnection detected. Unable to log back in to the site despite all my other apps working as per normal. 

By the time i was able to reconnect my stack had gone from 70bb down to 26.6bb as shown in the attached screenshot. I would appreciate a refund of the ticket in order i have equally a fair chance as the rest of the players.

Thankyou and awaiting a response 

Regards 

Andrew 

 

[Andy-Relax]

Hi @Lucky7levin,

I've refunded the buy-in for that SNG.

Regards

Andy