mrb

Thanks again for your comprehensive and informative reply Stubbe-Unibet. I’m very happy with your response which no only helps me understand the situation and problems that we encounter and how and why things are done. Your responses will also help many others who have similar questions. Thank you for time and professional knowledge regarding this issue…

Thanks for your reply Stubbe-Unibet. You say my case is special let me tell you I don’t feel very special right about now. I’ve been reading some of the comments on these pages and I’m afraid they suggest there is a problem with verification. Now I know people have differing circumstances but some of the time frames are quite frankly ridiculous. They are literally begging for help and willing to provide whatever you require. They also rebuke some of the reasons cited for their dilemma which I consider inappropriate for Unibet staff to post in a reply on a public forum. I ask this…If there isn’t really an issue here why are there so many issues?

Hi Stubbe-Unibet, You’ve side stepped the point I was making in relation to the confusion the system is causing to more than one customer. Instead you choose to address the time delay which is clearly not the issue as I made when stated the need for patience. There seems to be a lack of consistency when it comes to verification and the requirement to provide documentation and a consistency in confused customers. Why is that and do you feel it merits further investigation?

Hi Guys, I have a similar situation. I signed up for an account which I then wanted to deposit funds into but ended up being told to verify and getting the screen nothing pending enjoy our site. I tried in vain to contact support via live chat and eventually emailed them although it wasn’t as simple as that. Anyway I got a swift response and was told that the blockage had been cleared. I then logged in deposited funds and began to play. After a relatively short time I was logged out and blocked from playing any games because they wanted me to verify my account. I sent the relevant documents a few days ago now and I’m still waiting. There seems to be a system issue or something like that which I highlighted in my email so I guess patience is required on our part and possibly a review on theirs.