Tae-Won

12 hours ago, Adam1990 said:

I have faith that @Jami-Unibetis trying to help as best as they can. I just hope I can leave a positive experience on here. So far it’s not looking good. I’m finding this whole process really inappropriate and unprofessional so far. 
 

Same bro! Waiting process is approaching 9 weeks for me, RH94's post and update definitely shed some light into this issue. Unfortunately source of wealth documents takes longer than standard verification documents hence why we're waiting so long. I believe RH94's theory of small verification team makes sense, also the fact that right now is holiday season so I could imagine the process is naturally going to become slower.

15 hours ago, RH94 said:

@Adam1990 @Tae-Won

@Jami-Unibet was able to get my $16,500 transaction completed. I was scared cause I have won over 10,000 off Unibet, and I thought they were trying to take my money. But I think they just have a really small verification team, and they are trying to verify far too many accounts for pointless reasons. 

Overall, it took about 9 weeks for me to receive my withdrawal, which is ridiculous, but at least you can know that they aren't trying to steal customers money. They're just very slow.  

Thank god for @Jami-Unibet

Amazing! Many thanks for the update! I'm so glad and happy for you that you've managed to get the transaction completed!

On 8/17/2022 at 7:25 PM, Adam1990 said:

Anybody else having similar problems. I uploaded my documents immediately but haven’t received any updates regarding verification since. Chat and E-mails seems to be giving me the generic, ‘wait longer’ response. But it’s approaching 5 weeks since I submitted my documents. Reading online it’s looking like it might be even longer after the initial check too.

 

@Jami-Unibetcan you assist with this? I’m leaving the country in a few weeks so I need to get things sorted before then. I have a £13000 withdrawal waiting that I can’t access.

We're on the same boat my friend, been also waiting since July. Not sure if you've seen another thread from another dude. He's still waiting since end of April so I don't think we'll be getting any updates and probably have to wait as long as him lol.

On 8/16/2022 at 2:47 PM, gmmmub said:

Hi guys,

Could really use some context from other people's experiences here - I began the process of verifying my documents with Unibet on 7 July. The latest documents requested (bank statement and proof of source of funds) were uploaded 25 July and still I haven't received a response. Does anyone know how long I can expect this to take (yes I know it depends on case by case basis but a rough timeframe surely?). Customer support are incredibly vague and keep saying your documents are still pending review and we will let you know as soon as this changes, but I can't be expected to wait for weeks without any form of update or progress.

@Jami-Unibet you seem to be the problem solver on issues like this, any chance you can help me here please?

Oh interesting, I've also submitted my documents around early July the same time as you and also waiting for an update. Let's hope ours will get reviewed asap.

On 8/18/2022 at 2:40 PM, Darrylt1986 said:

I have been waiting since 30th April for my account to be verified. I have sent a number of emails and had no response. Have had online chats and just keep telling me to wait. I think I have been waiting enough now. Can anyone help please 

My gosh... And I thought mine was bad lol, I've been waiting since early July. From 30th April till 19th August is extremely long, you have the patience of a saint. Now I'm praying that mine doesn't go over 3 months like your case. 😞

2 minutes ago, Livertool said:

Your guess is as good as mine, month maybe?

Just be sure that you don't make it longer with unnessesary posts, just provide what they ask and eventually you'll get your money.

Thank you so much 🙂 I sincerely apologise for the unnecessary post, just hearing your response has given me faith in humanity once again. I appreciate your post, advice and support.

7 minutes ago, Livertool said:

Lesson number 1: you don't gamble money that are meant for paying bills and two: if you make such mistake you don't use it as pity tool for faster verification cause rg team will just be more eager to hunt you down.. You just have to wait.

Many thanks for the lesson bro! I wish I read that info before depositing hoping for a quick buck to ease my finances which clearly wasn't a good idea. Thankfully no recent bills as of yet so I'm still barely just head above the water. From your experience on this community, what would you say is the average waiting time for verification on your guesstimate? I'm sure you have seen many threads like this for over a year or so. I'd love to hear it to help ease my emotions.

Usually I don't like having to make a forum account to accelerate account verification but it seems like we're on the same boat, after reading your thread and concerns it has made me feel so worried and tearful. Tearful of the fact that my balance can't be withdrawn and utility bills coming up which could put me in a financial stress. This sort of process has already made me missed out on Wimbledon event betting and I really hope they can solve mine just before the US open event later this month and also solving yours before the Malta event. Let's support each other on this together and eventually we'll finally see the light at the end of this dark account verification tunnel.

Hi Unibetters and admins,

So I've been a new member since last month and I've deposited quite a huge amount to try my luck with sports betting but I believe the huge deposit via PayPal must've triggered account verification, I've submitted all the documents required and I've been waiting for 4 weeks and still no update. I never had this issue with other betting operators and this is the first time I have to go through such a tedious process, for my balance to be sitting in my account unable to do anything like it's been taken hostage. I've just seen a few forum threads of the old and new members having this same issue and was surprised it took them an awful long time to sort out this kind of situation which makes me feel very anxious and stressful. I've tried phone call and live chat but I don't believe they're taking this case very seriously and I don't want to question the customer service nor file a complaint as of now. I kindly ask you (the support and service team) to please put my case as top priority and sort this situation as soon as possible.