Cdp_uk

2 minutes ago, Rushbie said:

Wow, whatta show 🤣🍿

Not fun being the main character I can tell you that much haha 

Just now, Jami-Unibet said:

I'll send you a PM! 

Thanks for the help throughout the process, I feel like a great weight has been lifted from my shoulders. 

8 minutes ago, Jami-Unibet said:

Hey @Cdp_uk, the balance has been paid now and you should receive it shortly. 🥳

I do apologize for the waaayy too long handling time, this was a mistake from our side. The balance should've also been paid out earlier. I will use this case as an example and take the feedback further so we can figure out what went wrong and why. 

@Jami-Unibetthank for letting me know. 

I just received an email saying my account had been frozen however why is this? 

1 hour ago, FunckyFish said:

I didn't say something about you. I said in general, if it's a client with bad things, still it's impossible to take so much the verification. 

Really strange to keep you blocked with the money for over 2 months.

Yeah it’s actually horrible, super stressful and annoying having to phone and email all the time to be told the same thing with little transparency. 

14 minutes ago, FunckyFish said:

Sorry to say this, put I think they want to make a record with your case... 

It doesn't matter if a client deposited from another card, or made FRAUD, or bonus abuse or affiliate abuse. It's just impossible to wait so much for a response about account verification.

Ps. I have been getting responses but they just keep asking for more and more information and documents. 

On many occasions the same documents over and over again. 

13 minutes ago, FunckyFish said:

Sorry to say this, put I think they want to make a record with your case... 

It doesn't matter if a client deposited from another card, or made FRAUD, or bonus abuse or affiliate abuse. It's just impossible to wait so much for a response about account verification.

I’m not entirely sure what you mean sorry? 

I never claimed any bonuses and I deposited from my own personal PayPal account. ID has already been provided along with PayPal and bank statements to prove this. 
 

@Jami-Unibetcould you please push for an update? It’s been two months, 3 days and counting..

13 hours ago, startelver said:

Are the UK branch completely different from the rest of Europe?  

I have no idea mate, all I know is this whole process has been a complete nightmare. 
 

I’ve never heard of any gambling company taking over two months to verify and account. It’s absolutely unbelievable. 

Been two months for me, two months and 1 day to be exact… 

Still no update, two months today of my funds being on hold and account on hold. 

13 hours ago, Lin99 said:

Hi I am a new customer to unibet and my withdrawals have been onhold. I sent the documents that are asked within minutes and i would like to know why it is taking too long to get my account approved.  I need my withdrawals as soon as possible. I hope you have a great day. 

I’ve been waiting two months tomorrow for my account to be verified, it’s getting absolutely ridiculous now! 
 

Best of luck with your case.

On 5/31/2022 at 5:00 PM, Jami-Unibet said:

Apologies, will follow up on this asap. I know it feels like I'm just repeating the same mantra over and over, but I'll chase for an update. 

Tomorrow will mark two month since my accounts been on hold and I have been unable to withdraw my funds. 

Could you please push for an update?

It’s never ended this process, I have never heard of a customer waiting two months for verification on any website. 

On 5/29/2022 at 1:52 PM, Jami-Unibet said:

Apologies, I misunderstood it, I'll get clarification. 

Any update on my verification please? 

5 minutes ago, Granta123 said:

Mine has been on hold since 17 April. Since then, I received a request for further docs which I submitted over 2 weeks ago. No further word since then. Have £1300 tied up in my account.

I know how you feel, I’ve been since the 3rd of April. 

1 hour ago, Jami-Unibet said:

Hey, I can't see that they have actually been requested again, I think this is the original request. I'll confirm this with the team.

It’s definitely not the original request, as I context Unibet via phone again and was then sent this email. Requesting even further information despite half of this already being provided already. @Jami-Unibet

@Jami-Unibetps. I received 0 notification today they wanted the same documents yet again, I only found out once logging into my UniBet account.

I feel like I’m getting no help whatsoever and my funds have been held for 1 month and 22 days. 

No one’s giving me any guidance as to what do actually do here, it’s an absolute nightmare and the same documents just keep being requested over and over again. 

@Jami-Unibetwhats actually going on? For the 4th time they have request the exact same documents claiming one is poor quality (despite it being a PDF file with all information requested) and for another file they claimed (missing information) despite it showing all the transactions to UniBet? 
 

Unbelievable?  

21 hours ago, Jami-Unibet said:

Hey @Cdp_uk, we're making some progress now! The latest piece of information is waiting for a review but I've managed to nudge the team handling it so I'm hopeful we'll have this resolved ASAP now. I'll keep you posted!

Fingers crossed, thanks for the help! Please do keep me posted. 

@Jami-Unibetany update? Been a month and 23 days now, feels like it’s never going to get resolved. 

I have been incredibly understanding through the process but the lack of transparency is actually brutal. 

@Jami-Unibetany updates please? 

35 minutes ago, startelver said:

Very weird what's happening to you, must be a local problem , you are based in the UK ? 

Yeah I’m based in the UK. 

4 hours ago, Jami-Unibet said:

Yeah @Cdp_uk, I'll get an update for you. 

Any luck? 

@Jami-Unibetwould you mind taking a look for me and see what’s going on please ? 
 

I’m worried it will be another month and 21 days before I get anywhere with them having to check the same documents over again. 

36 minutes ago, Jami-Unibet said:

Hey, I gotta admit I forgot to check the case completely. Have you gotten any update? If not I'll take a look tomorrow when I'm on my work computer again. 

Last update was this today after confirming again on the phone they had already been sent. Even the lady on the phone could find the transactions they have been looking for, for a month and 19 days. Feel like I’m constantly getting no where and messed about. 
 

I understand checks are needed but the time and lack of transparency only makes the process even more stressful. 

33 minutes ago, Jami-Unibet said:

Hey, I gotta admit I forgot to check the case completely. Have you gotten any update? If not I'll take a look tomorrow when I'm on my work computer again. 

No update apart from customer service asking for the same documents already submitted for the third time, when I phoned to say I had already sent the documents the lady on the phone confirmed this was the case and asked the verification team to look over them.. again.. because they already had them.