RayL

Hi @Badeend, welcome to the Community :)
Sorry to hear about that, I've just updated the main page with an official banner as well informing our players that there might be a slight delay. Our developers are already working to solve this and I've been re assured that the error shall be fixed shortly. Apologies for the inconvenience caused and do let us know if the withdrawal does not hit the account within the next couple of hours. We're more than happy to start tracing it from our end.
 
/Ray

Hi @andrei, welcome to the Community :)
Sorry for the wait regarding your transaction, this time it needed to be approved manually but I'm happy to say that the withdrawal has been successfully processed and payed earlier today.
 
/Ray
 

Hi @MambaSpirit, welcome to the Community :) Have a look in the thread below and please comment there requesting access to our exchange system.
https://www.unibetcommunity.com/t5/Unibet-Open-UK-Tour/Unibet-Open-Ticket-Exchange-Policy-2019/m-p/238354.
 
/Ray

Hi @Akram140401, welcome to the Community :)
My colleagues have been trying to get in contact with you via e-mail without a lot of success it seems. The verification is not done yet as there is still one document missing. I've asked one of our colleagues from Customer service to provide you with a full explanation via e-mail on the address registered on your account. Can you please have a look at it and reply with the necessary details to complete this verification?

Hi @mickcmick, welcome to the Community. :)
I had a look at the promotion and found: "-ITV races on 19/6/2019, 20/6/2019 and 22/6/2019 are not eligible for the 15 to Go promotion. ", this being the reason that the Free Bet was not credited I'm afraid.
https://www.unibet.co.uk/promotions/sportsbook-promotions/15-to-go
 
/Ray

What an amazing feedback @TonyZ, thank you for pointing that out, I honestly wasn't aware there was a discrepancy between the terms you see and the ones I do. As mentioned in your post as well, the terms onsite do specify that sports bets are taken into the consideration but putting        "(Except Racing)" there would definitely help clear things up from the get go. I've e-mailed the guys responsible with this and we'll do our best to get this info up there ASAP :)
/Ray

Hi @Pilotthomas, welcome to the Community and thank you for contacting us with this issue. :)
The bet was settled in the meantime, let us know if there's anything else we can assist you with.
 
/Ray

Hi @torol, welcome tot he Community.
I see successful deposits made after your post here, can we close this as a resolved issue? If you are missing deposits we are happy to look into it, we would however need a bank statement from you showing the deposit made, the time and it's reference number in order to contact our providers with it. Let us know what's the status and we'll go from there.
 
/Ray

Hi @desmond_akatsuk, welcome to the Community :)
That's an odd one, I've checked on my test account now and I seem to be able to upload them. Deleting cookies and cache and trying another browser might do the trick in this case, but if you don't succeed, you can send them to contact@unibetcommunity.com and I'll add them to your profile manually. Just give me a heads up once they're sent here in this thread.
If you feel this answer was helpful, please feel free to click the "Accept as Solution" button on this comment.

/Ray

Hi @shadow, I've added you the free bet now and also sent this to be checked by the promotion owners for any errors, thank you for contacting us with it.
 
If you feel this answer was helpful, please feel free to click the "Accept as Solution" button on this post.
 
/Ray

Hi @Abofadi, sorry for missing this one, I believe that the verification was completed in the meantime. I see that the proof of address is already accepted. Please let us know if there's still something we can do for you and welcome to the Community :)
 
/Ray

Hi @Mayto, welcome to the Community :)
I've accessed the cashier in your profile and it indeed looks like the boxes are grey, but when I click on any of them and type, I am able to fill them in. Can you please try again, preferably from a different browser?
 
/Ray

Hi @Bl3ss3dMMA, welcome to the Community :)
I've taken a snippet of the progression status on your account which pretty much explains it, I'm leaving it below. Let us know if there's any clarification needed and welcome to the family :)

 
 

Hi @Edouardo27, welcome to the Community :)
Indeed the system made an error resulting in this settlement. I've double checked on it now and all bets have been re settled. Apologies for the inconvenience caused, do let us know if there's anything we can do from our side.
 
/Ray

Hi @dobbul, welcome to the Community :)
Indeed, apologies for the confusion. There was an error in the setup of the promotion and we're looking into a possible resolve as we speak, I've logged your user number and forwarded it to our Casino experts. They will be in touch soon with a resolution.
 
/Ray

Hi @Arafat15, I see successful deposits made after this post was created, I'll mark this as solved but do let us know if there's anything that we can do from our side.

Hi @Hav234, welcome to the Community :)
I see that currently there is a document request in your account for an ID, based on that we should be able to change your birthrate. You can upload it directly into your account and our colleagues in security will have look at it.
Have a look here for more information over this document request.
If you feel this answer was helpful, please feel free to give it an "Accept as Solution".
/Ray

Thanks for the document @Donalda, I wouldn't attach more in this thread as it's a public forum which everybody sees, but I've saved it and sent it to be verified. I'll keep an eye on it and let you know here what's the progress but an update will most probably come tomorrow. Thank you for your patience.
 
/Ray

Hi @Lexxx, welcome to the Community :)
The expiration date was indeed written correctly and it expired the way the boost was always planned to.
I'll try to explain this as best as I can but it's pretty down to earth as it is.
9.6.2019, 00:00 is the first second after, 8.6.2019, 23:59, that is when every electronic calendar switches the date from one day to another. If it would end today before midnight it would be 9.6.2019, 23:59, and one second after that would be 10.06.2019 00:00. Hope this makes sense.
Please feel free to click the "Accept as Solution" button if you believe this answer was helpful.

/Ray

Hi @Deadeye_UK, welcome to the Community :)
Startup bonuses or Welcome Bonuses are offered at registration and from what I can see, yours happened quite a while ago.
What I can't see is if you received a Welcome Bonus when you registered as it was before the implementation of the system we currently use, so we'll go out on a limb with this one :). I've added you a Poker Welcome Bonus from our side here in the Community. We're running our own Poker/Sports/Bingo/Casino promotions as well here in the Community, stick around, there's something happening daily this month.
https://www.unibetcommunity.com/t5/June-Promotion-Miniseries/June-8th-EURO-2020-Qualifiers-We-ll-connect-some-wires/m-p/249086.
 
/Ray

Hi @Silje, welcome to the Community :)
Our company's policy strictly prohibits players using accounts that are not their own, thus the difficulties when withdrawing. I see that most of the documents were already received however one Credit Card is still missing, the one ending in 3136. Could I please ask you to upload it in your account for verification. I'd also like to inform you that this is not a regular verification, meaning that it might take more time than expected and further document requests might occur shortly. It's not an impossible situation, but it is time consuming a tedious to some players that have made this mistake in the past. Just wanted you to know that we're here to help, but some cooperation and patience is required from your side as well :)
 
/Ray

Since Patric offered, I've added you the points now @sry4dat :)

Hi @LillyPok, welcome to the Community :)
I've accessed the payments tab via your profile and it loaded fine for me. Can you please try deleting cookies and cache and using a different browser as a first step? We can send it to the developers if that doesn't fix it. Also, some screenshots of that white page/ error would be appreciated. Let us know how it goes.
 
/Ray

Hope you got a screenshot of that @SMG :) check out the thread below:
https://www.unibetcommunity.com/t5/Poker-Promotions/Final-Table-Hunt-Promotion/m-p/245615

Sorry about that @erk1sh, didn't mean to be cryptic with the message. When you log in to your account there will be a yellow bar on the top of the homepage, there you can upload a JPEG picture of your ID. Once that is approved, we will be able to delete the blocks. :)