Calescu Vlad

I encountered 2 issues in one hour so i’m gonna explain both of them 1.i received bonus games on Immortal Romance and when i was about to start the bonus free spins, game crashed asking me to contact support. now, an hour later it keeps showing the same issue. 2. manage to get bonus 5 picks on Lobster Slingo, got in there and when i was about to start picking from those bottles, the game crashed taking me to the main menu, where, i realized i have in my account 1000+ nok(norwegian currency) then went back in the game hoping to continue where i was left, but instead bonus game was gone and i was back on regular spins. So, i have a print screen for the fiest issue but i would love and explanation for the second one aswell.