Easy1

Hi

Could I please get the 250 supermoon ticket in my account extended into the new year. Unable to play the next two dates. Thank you. 

'strange, sounds like a local GPU issue, but drivers are fine. Not much I can do right now. You could try to install the beta driver version for the GPU. I will need to get a special build for you, but it will take some time, as there is a lot of stuff going on.'

Hey Got this response in the other thread about my problems with the new client useing windows 10. Will version 3.1 fix this issue?

Thanks. 

@Stubbe-Unibet 

yes useing V3.0.0. Ok let me know if I can try anything in the meantime. Dont believe ive had any issues like this before but did have blackscreen issues when I first joined Unibet a few years back. 

@Stubbe-Unibet 

All up to date

intel HD graphics card version 10.18.10.5146  date 15/05/2020

@Stubbe-Unibet 

Thank you for the very quick reply. The web client is very good but I play other sites and just find it easier with the downloaded client. 

So unfortunately what various details do you need?

My desktop is about 6-7 years old I believe. Is able to run 7-8 poker clients at the same time along with pokertracker. ( The unibet crashes happened with 2 other clients opened max)

intel pentium CPU G2030t @ 2.60GHz, 2600 mhz 2 cores with 16GB of ram.

When I deleted the client to reinstall all that remained was a text document that said 'Timeout of new browser info response for frame process id 5 and routing id 4'

The drivers are up to date as far as I can tell. 

Thanks

@Stubbe-Unibet 

Hi Currently unable to play useing the new client. Windows 10 desktop. Have tried re installing and have turned off anti virus. 

It normally crashes as soon as a hand is dealt or even when I open a table. Has also crashed with just the lobby opened. I tried it at offpeak time just to check if it made a difference and I was then able to at least view 4 tables. Can play through the web browswer with no issues but would rather not 3-4 table using that. From Ireland if that makes a difference. Have tried to play tonight and also on Tuesday and was attempting to play mtts. 

Asked live support and was told to ask in this thread. 

Thanks